Komplete Audio 2 - Headphones crackling noise when phantom power is on.

Aliceiw
Aliceiw Member Posts: 2 Newcomer
in Other Software & Hardware

Hello,

I own a Komplete Audio 2 and when the phantom power is on I can hear crackling noise if I use the headphones, even if my microphone is disconnected, this doesn't seem to happen when using the speaker. I tried to change headphones to make sure it wasn't them. is there anything I can do?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    So, it's only when the phantom power is on, where is the postion of the knob under it, 100% input? Does it make a difference if you put 100% host or anywhere in between?

    Can you try another USB socket, another USB cable?

    Then if you can check on another computer. If it's the same then it's a faulty unit, get in touch with our hardware support here: https://bit.ly/NI_support_Hardware

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    So, it's only when the phantom power is on, where is the postion of the knob under it, 100% input? Does it make a difference if you put 100% host or anywhere in between?

    Can you try another USB socket, another USB cable?

    Then if you can check on another computer. If it's the same then it's a faulty unit, get in touch with our hardware support here: https://bit.ly/NI_support_Hardware

  • Aliceiw
    Aliceiw Member Posts: 2 Newcomer

    Yest if I go 100% host I don't hear it. 100% input is quite loud.

    I did try another USB port and cable.

    I tried another PC and turning on the phantom power cause the crackling to appear.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/196987#Comment_196987

    Then it's definitely a hardware issue, get in touch with my colleagues.

Back To Top

Categories