TECH SUPPORT NUMBER

jahithemusician
jahithemusician Member Posts: 1 Newcomer
edited December 2024 in Native Access

I'm trying to update all the native access software on my mac 2019. I've sent email after email after email to tech support and the problem has not been resolved. Is there human that could help me get my software updated?

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  • victorp.sg
    victorp.sg Member Posts: 148 Advisor
    edited December 2024

    From the screenshot, Native Access is asking for your macOS admin user account password, not your Native ID credentials, so that Native Access can write changes to the system-protected areas of your Mac computer boot disk.

    By the way, there is no longer NI tech support number for quite a while. You need to visit NI Support page and click the appropriate links to open a support ticket—visit the first page of this NI Discussion Forum where a post is dedicated on how to obtain chat (during NI operation hours) or email support.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Please reach out to our support here: https://bit.ly/NI_support_NA

    If you need help navigating support: https://bit.ly/NI_Support_How

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