Bought a NEW Maschine MK3 from a reseller, no Maschine Software License included

Bessem · 2024-12-06T15:28:47+00:00

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Hi all,

I'm struggling with using my newly bought Maschine MK3.

I installed Native Access2 (latest version: 3.16.0) and logged into my account and added the license key of my Maschine MK3.

I think in Native Access2 I should be able to download Maschine 3 Software as well as the KOMPLETE 15 Select as per Specifications on the Maschine MK3 Product website on NI. But I can't see the two products there.

The only products I have in my Native Access library are the following:

Controller Editor

Kontakt 6 Player

Kontakt 7 Player

Kontakt 8 Player

Massive

Monark

NI Accessibility Helper

Prism

Reaktor 6 Player

I can't wait to use my Maschine MK3 and would be grateful for any feedback. I already tried to contact support, but no feedback so far.

BR,
Bessem

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Comments

Bessem

My support ticket number is: #4444619. Please make sure it is taken care of…

red_nick

Goto https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ what do you see? Obviously don't share serial numbers.

Bessem

I see this under my products serials downloads:

- MASCHINE MK3 R2 HW

- Massive for Maschine

- Monark for Maschine

- NI Accessibility Helper

- Reaktor Prism for Maschine

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