Bought a NEW Maschine MK3 from a reseller, no Maschine Software License included

Bessem

Hi all,

I'm struggling with using my newly bought Maschine MK3.

I installed Native Access2 (latest version: 3.16.0) and logged into my account and added the license key of my Maschine MK3.

I think in Native Access2 I should be able to download Maschine 3 Software as well as the KOMPLETE 15 Select as per Specifications on the Maschine MK3 Product website on NI. But I can't see the two products there.

The only products I have in my Native Access library are the following:

• Controller Editor

• Kontakt 6 Player

• Kontakt 7 Player

• Kontakt 8 Player

• Massive

• Monark

• NI Accessibility Helper

• Prism

• Reaktor 6 Player

I can't wait to use my Maschine MK3 and would be grateful for any feedback. I already tried to contact support, but no feedback so far.

BR,
Bessem

Bessem

My support ticket number is: #4444619. Please make sure it is taken care of…

red_nick

Goto https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ what do you see? Obviously don't share serial numbers.

Bessem

I see this under my products serials downloads:

- MASCHINE MK3 R2 HW

• - Massive for Maschine

• - Monark for Maschine

• - NI Accessibility Helper

• - Reaktor Prism for Maschine