Missing voucher

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sschindle
sschindle Member Posts: 2 Newcomer
edited December 2024 in Komplete General

Has anyone had luck with support actually responding? I bought an M32 specifically because of the included Komplete Select, but still haven't gotten anything after 5 days. Checked spam, submitted a ticket, submitted a second ticket because there was no response to the first one. Really bummed that it's seeming like I'm just out of luck. Is there any way to talk to an actual person?

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Sorry to hear about your issue. Your request is in our system, my colleagues will get back to you as soon as possible. We're in the middle of a big sales special so we have a lot of request at the moment and our reply times are impacted.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Sorry to hear about your issue. Your request is in our system, my colleagues will get back to you as soon as possible. We're in the middle of a big sales special so we have a lot of request at the moment and our reply times are impacted.

  • sschindle
    sschindle Member Posts: 2 Newcomer

    Thanks for the update, I was really feeling like I was shouting into the void there. I'll keep an eye out for the follow-up.

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