I am eligible to the crossgrade to Ozone 11 Advanced. Why NI says I'm not?

Grégoire

Hi,

I'm trying to purchase the crossgrade to Ozone 11 Advanced but it says I haven't the right license to be eligible. I own the Komplete 13 Ultimate Collector's Edition. According to the crossgrade rules, I should be eligible to do this crossgrade. Why this problem? Apparently, I'm not the only customer in this situation. Could you give us answers, please?

Thank you,

Greg

Monochrome

For reasons unbeknownst to many of us, the webshop tends to not fully understand/recognize what you already own. History, however, says you can safely ignore that message and go ahead with the purchase.

If in doubt, consider getting in touch with NI's Support Team - they can check and tell you:

• https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account