traktor kontrol s5 shift brings up template screen? how can I fix this??

ssj4evostevo

So when i hit the S5's shift button, it takes me to the template screen, the same as if i press the gear button next to the screen. I can not do things like delete cue points! PLEASE HELP!

This dude has the same issue and the discussion was closed, WITH NO RESOLUTION!!

https://community.native-instruments.com/discussion/2015/problem-with-my-shift-button-in-traktor-s5