When Product Portal doesn't work...

How do you get iZotope rx11 Advanced downloaded and receive your serial number?

I've sent requests to customer service. I received an email stating the request has been received and assigned a case number, but just "chirping of crickets" in response.

I have heard nothing back.

Is there really a customer service department at iZotope/Natural Instruments?

Find more posts tagged with

customer care

Accepted answers

Jeremy_NI

Please get in touch here: https://bit.ly/Izo_support_install

All comments

romromillys

Hi ,

If you're experiencing a black screen or delays getting iZotope RX 11 Advanced and your serial number, check your spam folder, iZotope account, and Product Portal for the details. If nothing is found, contact iZotope support with your order number and follow up if needed. They may take some time to respond, but persistence usually helps.

romromillys

Devices using V5.39 patch 0 may experience a black screen or other vulnerabilities due to the APC function enhancement, especially when HTTPS/SSH is enabled on the WAN side. This exposes devices to potential hacking risks. Since this issue was discovered internally, no CVE ID or advisory will be issued. We recommend disabling HTTPS/SSH on the WAN side immediately and verifying firewall configurations. A fix is underway, and updates will be provided soon. For assistance, contact

Jeremy_NI

Please get in touch here: https://bit.ly/Izo_support_install

Quick links

Unanswered questions