How can i get in touch with a human at native instruments customer support?

Alia

I've created 3 tickets over the last few days regarding not having gotten a serial number when buying a used Maschine Mikro MK3. the number and barcode on the back have faded away. I have a receipt for the purchase and just want to use my hardware. if someone at NL customer support sees this please help, i cannot talk to the AI chatbot anymore. Get rid of it. It is useless. i can provide any information needed

Jeremy_NI

@Alia I see that my colleagues got back to you and now everything is settled.

mykejb

Did you get a Transfer ID when you bought the hardware? That's what you need to obtain a license for the Maschine software. If you didn't get one then I'm pretty sure you need to buy the software which you can do here:

https://www.native-instruments.com/en/pricing/maschine-3/

@Jeremy_NI can probably confirm if this is the case.

Jeremy_NI

@Alia My colleague got back to you this morning, please check your inbox.

William green

same here I’m still waiting for a response I sent pictures and everything. I’m not sure if customer support even works anymore can’t even talk to a real person. I submitted 2 tickets also still no response.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/192239#Comment_192239

I have checked in our system and couldn't find a request. How did you contact us?

This would be the channel for your specific issue: https://bit.ly/n1acc

Maybe this will help too: https://bit.ly/NI_Support_How

William green

I went through the support chat and answered all questioned and sent the attachments they requested

Alia

https://community.native-instruments.com/discussion/comment/192184#Comment_192184

i didn’t get a transfer id, and the serial number and barcode have faded off, is there any way i can get a key by providing proof of purchase or anything else?

mykejb

@Alia You'll need to talk to support about that. According to @Jeremy_NI support have replied to your original ticket so hopefully they'll be able to help you.

Jeremy_NI

@Alia I see that my colleagues got back to you and now everything is settled.