MAC OS 10.9.5 - Native Access not loading up
The support pages say to go download the old version of NI access, but it's failing to work,
A solution is required for this
Best Answers
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Hello TheOmegaShadow, sorry for the issue.
Can you please create a support ticket or open a chat support using the link below:
So our team can help you further to solve that.
I hope this helps☺️
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Solution
Download certificate
https://letsencrypt.org/certs/isrg-root-x1-cross-signed.pem
Double click it, when prompted to import, select 'System' from the drop box
Open 'Keychain Access' app, you will be prompted for admin credentials to apply itin the System Section you will see the ISRG Root X1 certificate, it will have a red cross on it showing htat it's NOT TRUSTED.
This fix carries a security RISK when trusting this certificate
To Trust the certificate you right click on it
Select 'Get Info'
in the window that shows up, expand the Trust Section
in the section 'When using this certificate: change it to 'Always Trust' then exit the window, you will be prompted for admin credentials to apply it
Once done the NI Access app will progress past the download error.
Login and refresh to to see your NI Products.
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Answers
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Can you be a bit more specific? What isn't working? The download for the older version of Native Access or have you downloaded the older version and it doesn't install/load? The version you should be downloading is 1.1.3 from the bottom of this page - https://support.native-instruments.com/hc/en-us/articles/360000407909-Native-Access-Legacy-Installers-for-Older-Operating-Systems
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I can, NI should already be aware of this server side issue, but there has been no action to rectify it to date. please light a fire up under them.
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Hello TheOmegaShadow, sorry for the issue.
Can you please create a support ticket or open a chat support using the link below:
So our team can help you further to solve that.
I hope this helps☺️
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Support wants to do a chat and I don't have time for this at this hour, why is there no ticket number and case follow up by email?
I will be reporting back here to answer my own question of if there actually is a solution, and if there is one, what it is.0 -
Started Nov 15 at 1:41 AM
1:41 AM
NI Chat Assistant
NI Chat Assistant says:
Hello Christian, I’m the NI Chat Assistant. Let me know what you need help with, such as “My Maschine crashes”, “I need help with a license transfer” or “My download stops”. Or simply select a topic below. If I can’t help, I’ll find a support person who can.NI Chat Assistant says:
Please select one of these categories to continue:says:Installation & accessNI Chat Assistant
I Chat Assistant says:
Have you been able to install and open the Native Access application?says:YesNI Chat Assistant
NI Chat Assistant says:
Do you get an error message in Native Access?says:YesNI Chat Assistant
NI Chat Assistant says:
Do you get one of these errors? Click on the link below to find the solution.Native Access Error Message: "Activation failed...Internal error during activation"Symptom When trying to activate a product in Native Access, you receive the following error message: Activation failed. Activat…Native Access Error Message: "Download Failed: Please Check Your Internet Connection" (Windows)Symptom On a Windows computer, Native Access displays the following error message when attempting to self-update upon launching…Native Access Error Message: Download Failed: "Unknown error"Symptom When attempting to install a product from the Not installed tab, the download fails and the following error message isNI Chat Assistant says:
Was this helpful?says:No, I still need helpNI Chat Assistant
NI Chat Assistant says:
Ok! We have collected some more solutions - please click below:Native Access Error Messages & SolutionsPlease click on the Native Access error message to find the solution: That Path is invalid Installation has been prevented. Yo…NI Chat Assistant says:
Was this helpful?says:No, I still need helpNI Chat Assistant
NI Chat Assistant says:
You may also find a solution for error messages in Native Access in our Online Community.Over 50,000 active users as well as product experts are already helping each other thereNI Chat Assistant says:
Was this helpful?says:I want to create a support ticket.NI Chat Assistant
NI Chat Assistant says:
Please fill out the fields below.You can also attach screenshots or photos describing your issue. Just click the paper clip icon below.NI Chat Assistant says:
Which version of Native Access are you using?You can find the version in the "Native Access About" screen that can be opened from the upper "Help" menu in Native Access.NI Chat Assistant
ubject
NI Access - Download failed Mac OS X 10.9.5DescriptionDownload failed error, with stable internet connectionOS Version10.9.5Software Version1.1.3NI Chat Assistant
NI Chat Assistant says:
Thanks. Let me connect you with a customer support agent.NI Chat Assistant
NI Chat Assistant says:
There are currently 8 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:Create the ticket and have support personnel follow up by email, my email isNI Chat Assistant
NI Chat Assistant says:
There are currently 9 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:progress?NI Chat Assistant
NI Chat Assistant says:
There are currently 4 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 5 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 5 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 6 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 7 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 7 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 6 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 7 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 6 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 7 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.says:?NI Chat Assistant
NI Chat Assistant says:
There are currently 7 customers ahead of you. We’re locating an available agent, and we’ll connect you as soon as possible.
The customer service personnel are not picking up my chat, the line keeps getting longer.
Absolutely terrible customer service.0 -
just as I post the above:
Suddently no one is working anymore.0 -
@Mert_NI
please also remove the tag of 'Answered' from your post, as a solution has not been provided as yet.0 -
LOL
what else can be said?
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Hello TheOmegaShadow, I marked as it answered because the way to solve the issue is reaching out to the support so I think keeping it like that would be logical and proper.
Apart from this, we were having some systems issues(which we mostly solved) so that is the reason why you were getting these messages in the screenshot. You can disregard these and please be aware that your ticket will be escalated if you are seeing these messages.
Also, I checked your request and it seems like our team has reached out to you, so please check your email and you should got your answer for your request there.
I hope this helps☺️
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Native Access v1 is essentially retired and will be permanently shutdown on Feb 29, 2025.
This is most likely the reason for your issues.
For much smoother sailing - you will need to consider NA v3.14+ and an upgrade to your Mac OS.
VP
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Solution
Download certificate
https://letsencrypt.org/certs/isrg-root-x1-cross-signed.pem
Double click it, when prompted to import, select 'System' from the drop box
Open 'Keychain Access' app, you will be prompted for admin credentials to apply itin the System Section you will see the ISRG Root X1 certificate, it will have a red cross on it showing htat it's NOT TRUSTED.
This fix carries a security RISK when trusting this certificate
To Trust the certificate you right click on it
Select 'Get Info'
in the window that shows up, expand the Trust Section
in the section 'When using this certificate: change it to 'Always Trust' then exit the window, you will be prompted for admin credentials to apply it
Once done the NI Access app will progress past the download error.
Login and refresh to to see your NI Products.
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Well that date has not come to pass and it's technically still supported until officially communicated, and frankly it would be smooth sailing and generally decent of a company like NI to not KILL the software I've paid for solely out of lazyness to maintain it, the ability to backup my installers seems have been taken away from me and access gated behind behind being on and ever creeping forward version of OS, I've spent lots money over the years and NO WHERE on the box or manuals was there an expiration date, it's very annoying that NI disrespects and treats it's customers like garbage by taking away the ability to run software they have been paid for.
An offline challenge response activation method needs to be put back in place to sidestep this whole issue as not doing so contributes to the further creation of so much e-waste out of machines that are still very capable of running the software but only considered e-waste because of lazy and shortsighted development teams.0 -
NAv1 hasn’t been “supported” for years now. That date I mentioned is simply the last nail in the coffin.
I understand the frustration but this has been a known thing for years now and will soon be gone permanently.
And on the e-waste front - talk to Apple. They practically guaranteed this every September for a new unsuspecting group of users.Your call on what you want to do. This is a done deal and is not coming back.
VP0
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