Free instrument with purchase?

FreeWorld

When I bought my keyboard the offer said that I also receive complete 15 (lowest tier), and also a "free instrument of my choice". Nowhere on the Native Access system does it say I have a free instrument to download. How do I get my "free instrument of my choice"?

Jeremy_NI

@FreeWorld I believe you should have received a voucher, check in your emails after buying/registering the keyboard.I imagine it's this offer right?

https://community.native-instruments.com/discussion/34524/the-499-e-voucher-for-mk3-keyboards

You'll have to contact my colleagues from support anyway: https://bit.ly/n1orders

FreeWorld

Thanks for your input Poorfella. Your list was very helpful. So I got the valve pro package and the voucher worked fine. I did not realize the Berlin stuff was 3rd party. I did read the details for the voucher earlier, just didn't know which was which.

digital-dave

Hi had the same issue - it's actually sent as a voucher code near the bottom of an email (scroll down) from native instruments (as is Komplete 15 select). My issue was this went straight to the email spam folder so I didn't see it 😛

digital-dave

Should have said this - It doesn't show up in Native Access straight away you have to login to the NI website → select Products and "purchase" Komplete and an instrument of your choice, when you get to paying use "add a voucher" enter the voucher code …

FreeWorld

Hi Dave:

I did get an email mentioning that I got complete 15 select but there was no "voucher code" at the bottom of the email. No other emails from NI mention this voucher code. I did get a link for downloading ableton lite, but I actually am much more interested in getting the free instrument of my choice.

Jeremy_NI

@FreeWorld I believe you should have received a voucher, check in your emails after buying/registering the keyboard.I imagine it's this offer right?

https://community.native-instruments.com/discussion/34524/the-499-e-voucher-for-mk3-keyboards

You'll have to contact my colleagues from support anyway: https://bit.ly/n1orders

FreeWorld

I have checked every possible email folder, no voucher. I might add that I had the free version of complete installed before I purchased the keyboard (in anticipation of the future order of the keyboard). I have been waiting for online customer service for several hours, still 7 people ahead of me…

FreeWorld

I just now did find the voucher. It looked like a promotion email.

Will try above method to install thanks for help.

FreeWorld

Just tried to buy "Berlin Strings" with voucher, it says the voucher code is invalid!

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190769#Comment_190769

Then get in touch with our support.

PoorFellow

https://community.native-instruments.com/discussion/comment/190769#Comment_190769

Just tried to buy "Berlin Strings" with voucher, it says the voucher code is invalid!

"Berlin Strings" is Third party/NKS and can not be acquired using the voucher.

Please check the terms and condition for the voucher , it is only valid for N.I.'s own products and are also usually not valid as long as a product is discounted (even if it would otherwise be) and voucher is not valid for Third party or NKS libraries.

Also quote N.I. support via Aeliron September 7 , 2024 :

"The voucher code that comes with the S-Series Keyboards is valid for a single NI-owned Kontakt instrument priced below 499USD/EUR on the NI Online Shop. It cannot be used for updates,upgrades, crossgrades, edu licenses, hardware, NKS partner products,or Komplete bundles and upgrades/crossgrades.

For your reference, I'll provide S-Series voucher eligible Kontak tinstruments below: 

• Bouquet (WT: Modern R&B Pop)
• Scene - Saffron (WT: Squared)
• Alicia's Electric Keys
• Choir Essentials - Omnia
• Choir: Omnia
• Action Strikes
• Action Strings 2
• Action Woodwinds
• Emotive Strings
• Mysteria
• Session Horns Pro DL
• SESSION STRINGS PRO 2
• Symphony Series Percussion
• Thrill
• Valves Pro
• Arkhis
• Ashlight
• Fables
• Lores
• Mallet Flux
• Pharlight
• Piano Colors
• Playbox
• Sequis
• Stradivari Cello
• Stradivari Violin
• Straylight
• Symphony Essentials Brass Collection
• Symphony Essentials String Ensemble
• Symphony Essentials Woodwind Collection
• Vocal Colors
• Noire
• Rise & Hit
• Scarbee Vintage Keys
• Schema - Light
• Schema: Dark
• Session Guitarist - Electric Sunburst Deluxe
• Studio Drummer
• Una Corda
• Abbey Road 50s Drummer
• Abbey Road 60s Drummer
• Abbey Road 70s Drummer
• Abbey Road 80s Drummer
• Abbey Road Modern Drummer
• Abbey Road Vintage Drummer
• Alicia's Keys
• Balinese Gamelan
• Cuba
• Drum Lab
• East Asia
• Electric Keys - Diamond
• Electric Keys - Phoenix
• George Duke Soul Treasures
• India
• Ireland
• Kinetic Metal
• Kinetic Toys
• Middle East
• Scarbee MM-Bass Amped
• Scarbee Pre-Bass Amped
• Scarbee Rickenbacker Bass
• Session Bassist - Icon Bass
• Session Bassist - Prime Bass
• Session Bassist - Upright Bass
• Session Guitarist - Acoustic Sunburst Deluxe
• Session Guitarist - Electric Mint
• Session Guitarist - Electric Sunburst
• Session Guitarist - Electric Vintage
• Session Guitarist - Picked Acoustic
• Session Guitarist - Picked Nylon
• Session Guitarist - Strummed Acoustic
• Session Guitarist - Strummed Acoustic 2
• Session Horns
• Session Percussionist
• SESSION STRINGS 2
• Session Ukulele
• Symphony Essentials Percussion
• The Gentleman
• The Giant
• The Grandeur
• The Maverick
• Valves
• Vintage Organs
• West Africa
• 40s Very Own Drums
• 40s Very Own Keys
• Butch Vig Drums
• Modular Icons
• Retro Machines MK2
• Scarbee A-200
• Scarbee Clavinet Pianet
• Scarbee Jay-Bass
• Scarbee Mark I
• Scarbee MM-Bass
• Scarbee Pre-Bass
• Glaze 2
• Bazzazian Tapes
• Cloud Supply
• Deft Lines
• Duets
• Empire Breaks
• Feel It
• Glaze
• Homage
• Hybrid Keys
• Ignition Keys
• Karriem Riggins Drums
• Lo-Fi Glow
• Melted Vibes
• Rudiments
• Soul Sessions
• Stacks
• Sway
• Utopia

FreeWorld

Thanks for your input Poorfella. Your list was very helpful. So I got the valve pro package and the voucher worked fine. I did not realize the Berlin stuff was 3rd party. I did read the details for the voucher earlier, just didn't know which was which.