Free instrument with purchase?

FreeWorld
FreeWorld Member Posts: 9 Newcomer

When I bought my keyboard the offer said that I also receive complete 15 (lowest tier), and also a "free instrument of my choice". Nowhere on the Native Access system does it say I have a free instrument to download. How do I get my "free instrument of my choice"?

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Answers

  • digital-dave
    digital-dave Member Posts: 5 Newcomer

    Hi had the same issue - it's actually sent as a voucher code near the bottom of an email (scroll down) from native instruments (as is Komplete 15 select). My issue was this went straight to the email spam folder so I didn't see it 😛

  • digital-dave
    digital-dave Member Posts: 5 Newcomer

    Should have said this - It doesn't show up in Native Access straight away you have to login to the NI website → select Products and "purchase" Komplete and an instrument of your choice, when you get to paying use "add a voucher" enter the voucher code …

  • FreeWorld
    FreeWorld Member Posts: 9 Newcomer

    Hi Dave:

    I did get an email mentioning that I got complete 15 select but there was no "voucher code" at the bottom of the email. No other emails from NI mention this voucher code. I did get a link for downloading ableton lite, but I actually am much more interested in getting the free instrument of my choice.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @FreeWorld I believe you should have received a voucher, check in your emails after buying/registering the keyboard.I imagine it's this offer right?

    You'll have to contact my colleagues from support anyway: https://bit.ly/n1orders

  • FreeWorld
    FreeWorld Member Posts: 9 Newcomer

    I have checked every possible email folder, no voucher. I might add that I had the free version of complete installed before I purchased the keyboard (in anticipation of the future order of the keyboard). I have been waiting for online customer service for several hours, still 7 people ahead of me…

  • FreeWorld
    FreeWorld Member Posts: 9 Newcomer

    I just now did find the voucher. It looked like a promotion email.

    Will try above method to install thanks for help.

  • FreeWorld
    FreeWorld Member Posts: 9 Newcomer

    Just tried to buy "Berlin Strings" with voucher, it says the voucher code is invalid!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
  • PoorFellow
    PoorFellow Moderator Posts: 4,896 mod
    edited November 13

    Just tried to buy "Berlin Strings" with voucher, it says the voucher code is invalid!

    "Berlin Strings" is Third party/NKS and can not be acquired using the voucher.

    Please check the terms and condition for the voucher , it is only valid for N.I.'s own products and are also usually not valid as long as a product is discounted (even if it would otherwise be) and voucher is not valid for Third party or NKS libraries.

    Also quote N.I. support via Aeliron September 7 , 2024 :

    "The voucher code that comes with the S-Series Keyboards is valid for a single NI-owned Kontakt instrument priced below 499USD/EUR on the NI Online Shop. It cannot be used for updates,upgrades, crossgrades, edu licenses, hardware, NKS partner products,or Komplete bundles and upgrades/crossgrades.

    For your reference, I'll provide S-Series voucher eligible Kontak tinstruments below: 

    • Bouquet (WT: Modern R&B Pop)
    • Scene - Saffron (WT: Squared)
    • Alicia's Electric Keys
    • Choir Essentials - Omnia
    • Choir: Omnia
    • Action Strikes
    • Action Strings 2
    • Action Woodwinds
    • Emotive Strings
    • Mysteria
    • Session Horns Pro DL
    • SESSION STRINGS PRO 2
    • Symphony Series Percussion
    • Thrill
    • Valves Pro
    • Arkhis
    • Ashlight
    • Fables
    • Lores
    • Mallet Flux
    • Pharlight
    • Piano Colors
    • Playbox
    • Sequis
    • Stradivari Cello
    • Stradivari Violin
    • Straylight
    • Symphony Essentials Brass Collection
    • Symphony Essentials String Ensemble
    • Symphony Essentials Woodwind Collection
    • Vocal Colors
    • Noire
    • Rise & Hit
    • Scarbee Vintage Keys
    • Schema - Light
    • Schema: Dark
    • Session Guitarist - Electric Sunburst Deluxe
    • Studio Drummer
    • Una Corda
    • Abbey Road 50s Drummer
    • Abbey Road 60s Drummer
    • Abbey Road 70s Drummer
    • Abbey Road 80s Drummer
    • Abbey Road Modern Drummer
    • Abbey Road Vintage Drummer
    • Alicia's Keys
    • Balinese Gamelan
    • Cuba
    • Drum Lab
    • East Asia
    • Electric Keys - Diamond
    • Electric Keys - Phoenix
    • George Duke Soul Treasures
    • India
    • Ireland
    • Kinetic Metal
    • Kinetic Toys
    • Middle East
    • Scarbee MM-Bass Amped
    • Scarbee Pre-Bass Amped
    • Scarbee Rickenbacker Bass
    • Session Bassist - Icon Bass
    • Session Bassist - Prime Bass
    • Session Bassist - Upright Bass
    • Session Guitarist - Acoustic Sunburst Deluxe
    • Session Guitarist - Electric Mint
    • Session Guitarist - Electric Sunburst
    • Session Guitarist - Electric Vintage
    • Session Guitarist - Picked Acoustic
    • Session Guitarist - Picked Nylon
    • Session Guitarist - Strummed Acoustic
    • Session Guitarist - Strummed Acoustic 2
    • Session Horns
    • Session Percussionist
    • SESSION STRINGS 2
    • Session Ukulele
    • Symphony Essentials Percussion
    • The Gentleman
    • The Giant
    • The Grandeur
    • The Maverick
    • Valves
    • Vintage Organs
    • West Africa
    • 40s Very Own Drums
    • 40s Very Own Keys
    • Butch Vig Drums
    • Modular Icons
    • Retro Machines MK2
    • Scarbee A-200
    • Scarbee Clavinet Pianet
    • Scarbee Jay-Bass
    • Scarbee Mark I
    • Scarbee MM-Bass
    • Scarbee Pre-Bass
    • Glaze 2
    • Bazzazian Tapes
    • Cloud Supply
    • Deft Lines
    • Duets
    • Empire Breaks
    • Feel It
    • Glaze
    • Homage
    • Hybrid Keys
    • Ignition Keys
    • Karriem Riggins Drums
    • Lo-Fi Glow
    • Melted Vibes
    • Rudiments
    • Soul Sessions
    • Stacks
    • Sway
    • Utopia

  • FreeWorld
    FreeWorld Member Posts: 9 Newcomer
    Answer ✓

    Thanks for your input Poorfella. Your list was very helpful. So I got the valve pro package and the voucher worked fine. I did not realize the Berlin stuff was 3rd party. I did read the details for the voucher earlier, just didn't know which was which.

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