Native Access stuck saying "loading Products"

Pipe_welder

I updated Native Access and now its just stuck saying "loading Products"

PoorFellow

https://community.native-instruments.com/discussion/38443/native-access-stuck-saying-loading-products

Quote: Jeremy_NI :

For Win:

First please delete the User Registry entries of Native Access and the NTKDaemon:

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit"into the search field, then press Enter to open the Windows Registry Editor.
3. In the RegistryEditor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > NativeInstruments >
5. Delete the "Native Access"and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users >*Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the"NTK" folders

For Mac:

First please clear the Native Access cache by deleting the following folders:

1. Navigate to the following location: Macintosh HD > Users > your username >Library > Application Support > NativeInstruments
2. Delete the "Native Access"and the "NTK" folders

Next please delete the User User plist of Native Access and the NTKDaemon:

1. Navigate to the following location: Macintosh HD > Users > your username >Library > Preferences >
2. Delete the com.native-instruments.NativeAccess.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

If the above doesn't help then please contact : N.I.Native Access and Installation Support

In case of you need further guidance : How to contact NI Support