Kontakt Exclamation Mark

Lucian89

Hello !

I would like to get rid of the exclamation mark on the right top corner of my kontakt regarding the subscription I had " a decade " ago.

The message stopped pop-ing up after I deleted :

C:\Users\Public\Documents\Native Instruments\Native Access\ras3

But still that exclamation mark does not look good at all.

Is it possible ?

Thanks !

PoorFellow

https://community.native-instruments.com/discussion/38434/kontakt-exclamation-mark

Not sure if it will work but you could try the standard troubleshooter for products showing as demo :

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else log out of NA and try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2.Your activation fails because of corrupted or missing activationtokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt version XML) then restart computer and log in again to see if that helps .

Else contact N.I. Native Access and Installation Support or N.I. Kontakt Support , which ever you think fits best.

In case of you need further guidance : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/38434/kontakt-exclamation-mark

Not sure if it will work but you could try the standard troubleshooter for products showing as demo :

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else log out of NA and try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2.Your activation fails because of corrupted or missing activationtokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt version XML) then restart computer and log in again to see if that helps .

Else contact N.I. Native Access and Installation Support or N.I. Kontakt Support , which ever you think fits best.

In case of you need further guidance : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI

@Lucian89 If you want, I can delete the serial for the subscription from your account, then you won't see this exclamation mark anymore. Just let me know.

Lucian89

Yes, please. I won't use the subscription anymore. I have komplete standard.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190989#Comment_190989

Done, open Native Access, refresh, open Kontakt and let us know if the exclamation mark is gone.

Lucian89

The exclamation mark is still there when I open Kontakt.

Jeremy_NI

@Lucian89 I've contacted you by email regarding this issue.

Lucian89

Thanks ! See you there !