Bought the mashine 3 and mashine central bundle. Payd for it. And my order status stays "in progress" for 5 days already. Got the order confirmation email, but didn't get ser. num. and download link… Checked the spam, nothing..
@mjamp That sounds like something went wrong with your order. Please get in touch with my colleagues here: https://bit.ly/n1orders
That's what I did. AI assistant told me to fill the form, which i also did, then he thanked me and said he'll connect me to support agent and … nothing.. :)
After second attempt, I received auto email, that they got my request… Now, I'm thinkink, should I wait 5 more days for answer? :)
I see both of your requests in there, my colleagues will get back to you as soon as possible.
still nothing. No respond.. it’s first time for me being ignored for so long.. this is getting annoying, to say frankly..
My case was so... impossible to solve and NI support I won't say who but I
We were solving problem together and I didn't feel alone or anything... forward today, NI support is the best.
Hey, NI support!! Help! They could write me, that they are too busy right now or something, but this ignore is something…. I paid money on 6 of November. Now it's 13... A week of silence. And at the same time, they keep sending me advertisers. :)
My colleagues should get back to you really soon, sorry about the wait and thanks for your patience.
Done. Thanks guys.
Hello Jeremy !
I've found your message in the blog helping resolve an order problem. Yesterday I placed an order n° 93000132316C
for Kontrol S61 MK3 and Komplete 15 Ultimate
The problem is, that I have to start my work on a big NETFLIX project as a composer, it is my first one so big, so I asked production to pay me in advance some money to buy your virtual instruments and a keyboard to do good quality demos…
Now, every day is counting for me, because I have to send them some tracks ASAP.
And I was hoping that there is at least a possibility to provide for me a download link for Komplete 15 ultimate so I can start to work.
Is there any chance you can help ?
I already created a ticket support n°4536312
Thank you !
As mentioend in private, you'll need to register the hardware serial to be able to use the products.
