How much time should I wait for my Maschine 3 download link and serial number?

mjamp

Bought the mashine 3 and mashine central bundle. Payd for it. And my order status stays "in progress" for 5 days already. Got the order confirmation email, but didn't get ser. num. and download link… Checked the spam, nothing..

Jeremy_NI

@mjamp That sounds like something went wrong with your order. Please get in touch with my colleagues here: https://bit.ly/n1orders

Jeremy_NI

@mjamp That sounds like something went wrong with your order. Please get in touch with my colleagues here: https://bit.ly/n1orders

mjamp

That's what I did. AI assistant told me to fill the form, which i also did, then he thanked me and said he'll connect me to support agent and … nothing.. :)

mjamp

After second attempt, I received auto email, that they got my request… Now, I'm thinkink, should I wait 5 more days for answer? :)

Jeremy_NI

I see both of your requests in there, my colleagues will get back to you as soon as possible.

mjamp

still nothing. No respond.. it’s first time for me being ignored for so long.. this is getting annoying, to say frankly..

Psyearth5

My case was so... impossible to solve and NI support I won't say who but I

We were solving problem together and I didn't feel alone or anything... forward today, NI support is the best.

mjamp

Hey, NI support!! Help! They could write me, that they are too busy right now or something, but this ignore is something…. I paid money on 6 of November. Now it's 13... A week of silence. And at the same time, they keep sending me advertisers. :)

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190645#Comment_190645

My colleagues should get back to you really soon, sorry about the wait and thanks for your patience.

mjamp

Done. Thanks guys.