How much time should I wait for my Maschine 3 download link and serial number?

mjamp
mjamp Member Posts: 19 Member
edited November 2024 in Maschine

Bought the mashine 3 and mashine central bundle. Payd for it. And my order status stays "in progress" for 5 days already. Got the order confirmation email, but didn't get ser. num. and download link… Checked the spam, nothing..

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,237 admin
    Answer ✓

    @mjamp That sounds like something went wrong with your order. Please get in touch with my colleagues here: https://bit.ly/n1orders

  • mjamp
    mjamp Member Posts: 19 Member

    That's what I did. AI assistant told me to fill the form, which i also did, then he thanked me and said he'll connect me to support agent and … nothing.. :)

  • mjamp
    mjamp Member Posts: 19 Member

    After second attempt, I received auto email, that they got my request… Now, I'm thinkink, should I wait 5 more days for answer? :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,237 admin

    I see both of your requests in there, my colleagues will get back to you as soon as possible.

  • mjamp
    mjamp Member Posts: 19 Member

    still nothing. No respond.. it’s first time for me being ignored for so long.. this is getting annoying, to say frankly..

  • Psyearth5
    Psyearth5 Member Posts: 389 Member

    My case was so... impossible to solve and NI support I won't say who but I

    We were solving problem together and I didn't feel alone or anything... forward today, NI support is the best.

  • mjamp
    mjamp Member Posts: 19 Member

    Hey, NI support!! Help! They could write me, that they are too busy right now or something, but this ignore is something…. I paid money on 6 of November. Now it's 13... A week of silence. And at the same time, they keep sending me advertisers. :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,237 admin
    https://community.native-instruments.com/discussion/comment/190645#Comment_190645

    My colleagues should get back to you really soon, sorry about the wait and thanks for your patience.

  • mjamp
    mjamp Member Posts: 19 Member

    Done. Thanks guys.

  • ilia-osokin
    ilia-osokin Member Posts: 1 Newcomer

    Hello Jeremy !

    I've found your message in the blog helping resolve an order problem.

    Yesterday I placed an order n° 93000132316C

    for Kontrol S61 MK3 and Komplete 15 Ultimate

    The problem is, that I have to start my work on a big NETFLIX project as a composer, it is my first one so big, so I asked production to pay me in advance some money to buy your virtual instruments and a keyboard to do good quality demos…

    Now, every day is counting for me, because I have to send them some tracks ASAP.

    And I was hoping that there is at least a possibility to provide for me a download link for Komplete 15 ultimate so I can start to work.

    Is there any chance you can help ?

    I already created a ticket support n°4536312

    Thank you !

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,237 admin
    https://community.native-instruments.com/discussion/comment/222343#Comment_222343

    As mentioend in private, you'll need to register the hardware serial to be able to use the products.

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