mashine software not available to download

jlauf

Just purchased maschine mk3. installed Native Access. Successfully added serial. mashine software not available to download. tried reinstalling / refreshing multiple times. nothing. unable to use controller.

PoorFellow

@jlauf , @MastaHanksta , @kylerzinn , @S.Duran , @brianb83, @thcneutro , @dusty , @johnmuk , @Jetfu3l :

(My apology to anyone unnecessarily tagged here who has already had the issue fixed)

There has been more issues with Maschine serials lately , among those this one :

Quote Jeremy _NI , 15 November 2024 :

There's an issue with certain serials not being deployed when registering Maschine hardware bought through retailers.

Please check that your OS supports Maschine 3, if it does then get in touch with our support here: N.I. Purchase Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

MastaHanksta

I am having the same issue already contacted support

kylerzinn

Same issue

brianb83

same problem i am going to return it

waterknot

same issue. Super frustrating. Also cannot contact support. I go through the chatbot but then it just dead ends. Anyone know if there is direct email or a phone number?

S.Duran

Same problem here. Neither Maschine 3 nor the new Expansion that is supposed to be included appears. The Massive, Monark and Prism plugins for Maschine have been added to my account. The hardware is also registered.

S.Duran

I used the chat until I got to a step in which he tells me to contact a representative of the technical service.

thcneutro

Same Problem here. Chatbot is super frustrating….

dusty

same … as mentioned in other thread. i'm sure patience will be rewarded

johnmuk

Is there any solution to this? I just bought a Maschine Mikro, added serial number and nothing available in my account. Very frustrating when you just want to get started.

How do you contact support?

Jetfu3l

guys how can we fix this i have the same issue , just got my new mk3 mikro and i cant freaking use it this is hillarious

dusty

when you create a support ticket include a screenshot proof of purchase / invoice of order with expedit the issue

PoorFellow

@jlauf , @MastaHanksta , @kylerzinn , @S.Duran , @brianb83, @thcneutro , @dusty , @johnmuk , @Jetfu3l :

(My apology to anyone unnecessarily tagged here who has already had the issue fixed)

There has been more issues with Maschine serials lately , among those this one :

Quote Jeremy _NI , 15 November 2024 :

There's an issue with certain serials not being deployed when registering Maschine hardware bought through retailers.

Please check that your OS supports Maschine 3, if it does then get in touch with our support here: N.I. Purchase Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

owl

https://community.native-instruments.com/discussion/comment/190215#Comment_190215

same issue.