Hypha installing

Tonage

Hypha hangs during installation. You cannot stop or restart it in Native Access.

Mert_NI

Hello Tonage, sorry for the issue.

I created a support ticket and send you the direct download link for the affected product. Please check your email so this should help you with the installation.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/187904#Comment_187904

Hello Tonage, happy to hear that it is resolved and I could help☺️

Mert_NI

Hello Tonage, sorry for the issue.

I created a support ticket and send you the direct download link for the affected product. Please check your email so this should help you with the installation.

I hope this helps☺️

Tonage

It worked. Thank you. If you want to install Hypha or Yangqin, you first see a drive with the EXE file.
Then you have to exit NativeAcess, then start the EXE file and allow access, then restart the computer
and start NativeAcess again and you will see the message that the installation was successful.
Maybe that is in the instructions. But I couldn't find them. Anyway, everything is fine now and the instruments work.
Thank you very much for your help.

Mert_NI

https://community.native-instruments.com/discussion/comment/187904#Comment_187904

Hello Tonage, happy to hear that it is resolved and I could help☺️

Dave W

Hi there,

I am having the same problem. Could you send me the same info thanks.

PoorFellow

https://community.native-instruments.com/discussion/comment/204095#Comment_204095

Please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care