Hypha installing

Tonage
Tonage Member Posts: 2 Newcomer
in Native Access

Hypha hangs during installation. You cannot stop or restart it in Native Access.

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Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello Tonage, sorry for the issue.

    I created a support ticket and send you the direct download link for the affected product. Please check your email so this should help you with the installation.

    I hope this helps☺️

  • Tonage
    Tonage Member Posts: 2 Newcomer

    It worked. Thank you. If you want to install Hypha or Yangqin, you first see a drive with the EXE file.
    Then you have to exit NativeAcess, then start the EXE file and allow access, then restart the computer
    and start NativeAcess again and you will see the message that the installation was successful.
    Maybe that is in the instructions. But I couldn't find them. Anyway, everything is fine now and the instruments work.
    Thank you very much for your help.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/187904#Comment_187904

    Hello Tonage, happy to hear that it is resolved and I could help☺️

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