Purchased Kontakt 8 Full Version Install Shows Kontakt Only Player

PBMedia · 2024-10-18T21:49:39+00:00

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Purchased the $299 full version of Kontakt 8 today. Followed all of the steps and only Kontakt Player shows up in Native Access. And in my DAW only the player shows up. Am i doing something wrong? Thanks for the help…

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kenny945

did you ever figure out this situation? im currently trying to figure it out, i just bought the crossgrade

PoorFellow

https://community.native-instruments.com/discussion/37469/purchased-kontakt-8-full-version-install-shows-kontakt-only-player

Your post were marked as a discussion rather than a question why forum Customer Care must have missed it. hopefully then you contacted support and and had the issue resolved ? If not then please do so ASAP. Please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

https://community.native-instruments.com/discussion/comment/233465#Comment_233465

Be sure that you are logged into the correct account and that you are using latest version of Native Access for your OS. Also check on the MY PRODUCTS, SERIALS, AND DOWNLOADS page that Kontakt 8 is registered to the account and alternatively then check orders that order is not stuck somehow.

Then try uninstalling Kontakt 8 , reboot computer , then reinstall Kontakt 8.

If that did not help then you can try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access, especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt 8 XML) then restart computer and log in again to see if that helps

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