No response from the Native Support Chat Bot

benmuetsch

Hello everyone,

I have the problem that the chatbot is no longer responding. Yesterday I had an issue and received very kind support right away. It was about downloading the latest versions of KONTAKT 6-compatible libraries (the links in the sticky for this topic/problem are not really up to date for every library). The human support agent was able to help me, but unfortunately, I'm still missing one link that I wanted to ask for. However, the case is closed, and the chatbot isn't responding at all anymore. What can I do?

Thank you!

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185575#Comment_185575

Here is version 1.0.1.5:

https://drive.google.com/drive/folders/1s0O4RwUTIlM1euFjKSmUUAGvZpU1hvBJ?usp=sharing

I've also edited the forum post with all the links!

PoorFellow

@Jeremy_NI , another thing for you to assist with 🤔

benmuetsch

Seems like I've recieved an Email with the link from the agent I was talking to initially, so the support is basically done. I really didn't expect that. Maybe it's possible to reset my chat just in case ther's something in the future.

PoorFellow

https://community.native-instruments.com/discussion/comment/185057#Comment_185057

Maybe it's possible to reset my chat just in case ther's something in the future.

That is the problem , users have no access to do that despite having been requested a number of times. (reset of chat-bot functionality)

Jeremy_NI

@benmuetsch Not sure what is happening here. Have you tried replying to the email?

benmuetsch

@Jeremy_NI

I replied the email but the issue persists. I'm still looking for the KONTAKT Library "Soul Sessions" Version 1.0.1 (bugfix update), which unfortunately isn't included in the relevant sticky thread containing all K6 installers.

This might be a bit off-topic since it's KONTAKT-related, but I even tried using an older MacBook running macOS Mojave to download the latest KONTAKT 6-compatible version of Soul Sessions. Mojave supports the latest version of KONTAKT 6 but not KONTAKT 7. Oddly, the older version of Native Access on that MacBook still offers the newest version, which requires at least KONTAKT 7.6.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185124#Comment_185124

Soul Sessions 1.0.0.12 is available in this thread: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries

Do you mean this version is not working for you?

benmuetsch

For Soul Sessions, similar to some other Play Series instruments, the following bugfix version was released, this is what I meant.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185511#Comment_185511

I'll try to get my hands on this one but are you experiencing any issues when using it?

benmuetsch

I've experienced note hangs in the past but not right now, maybe bacause of now using a different Mac. At the end it is maybe just a lil bit of superstition to have the latest compatible versions at my fingetips just in case! Thanks Jeremy! :)

Jeremy_NI

https://community.native-instruments.com/discussion/comment/185575#Comment_185575

Here is version 1.0.1.5:

https://drive.google.com/drive/folders/1s0O4RwUTIlM1euFjKSmUUAGvZpU1hvBJ?usp=sharing

I've also edited the forum post with all the links!

benmuetsch

Wow, perfect, thanks a lot! :-)