Kithara Update

BigMike

I logged into Native Access to find that I needed to update my Kithara instrument and got the error message"Download Failed". I've tried everything from refreshing to reinstalling Native Access to no avail. All of my other updates work perfectly. What can I do???

Mert_NI

https://community.native-instruments.com/discussion/37400/kithara-update

Hello BigMike, sorry for the issue.

Are you using macOS? If so,

Please make sure you are running Native Access 3.14.0 by either updating or downloading it from our website:

Native Access 2

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

If you are using Windows, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/184970#Comment_184970

Hello BigMike, if there is no agent available at that time, there will be no answer at that specific moment, but in that case, the chat bot will create a ticket for you and our team will get back to you as soon as possible as a reply to that ticket. Please have no worries about that.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/37400/kithara-update

Hello BigMike, sorry for the issue.

Are you using macOS? If so,

Please make sure you are running Native Access 3.14.0 by either updating or downloading it from our website:

Native Access 2

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

If you are using Windows, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that.

I hope this helps☺️

BigMike

I do not have a Mac. I have Windows 11 Home

BigMike

I've tried using the Chat Assistant to create a ticket and it doesn't answer back.

DunedinDragon

Are you running Native Access as administrator? That's pretty important in getting it to work correctly. I just did that same upgrade last night with no problems on Windows 10.

Mert_NI

https://community.native-instruments.com/discussion/comment/184970#Comment_184970

Hello BigMike, if there is no agent available at that time, there will be no answer at that specific moment, but in that case, the chat bot will create a ticket for you and our team will get back to you as soon as possible as a reply to that ticket. Please have no worries about that.

I hope this helps☺️

BigMike

Ok, thank you