Cloud Supply keeps asking for missing samples.

Merlinatimo
Merlinatimo Member Posts: 7 Newcomer
in Kontakt

Hello all, I updated several Kontakt programs because I had noise on some Cloud Supply instruments in the new Studio One 7. Later I find out that doing this causes incompatibility with Kontakt 6 so I reinstalled the legacy versions.

Cloud Supply keeps asking for samples when opening projects however. It was working after one reinstall, but after uninstalling the Cloud Supply program again to attempt to fix the noise issue and re-installing, it now asks for samples every time. If I search for the samples it never finds them. I have tried batch resave but it hasn't worked. Clicking ignore will cause the program to load and it works, but I am tired of the error message. Also, sometimes it still crashes..please help.

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Answers

  • Outcast
    Outcast Member Posts: 18 Member

    So, did you notice if it is also looking for the resource file? Probably the easiest thing is to completely remove it and reinstall it.
    Find samples by folder and the resource file by file. Then immediately save your instrument.

  • Merlinatimo
    Merlinatimo Member Posts: 7 Newcomer

    I didnt notice it searching for the resource file but i have tried uninstalling it and reinstalling. It does not work.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,987 mod
    https://community.native-instruments.com/discussion/37335/cloud-supply-keeps-asking-for-missing-samples

    Please use the uninstall function in Native Access to uninstall the library completely. Delete any duplicate of the library and reinstall from the installer provided. Does that fix the issue?

  • Merlinatimo
    Merlinatimo Member Posts: 7 Newcomer

    No. I tried multiple times. No luck.

  • Merlinatimo
    Merlinatimo Member Posts: 7 Newcomer

    plus noise is in the instr. Especially if Replika is on.

  • BRynin
    BRynin Member Posts: 7 Newcomer

    What fixed the sampled issue for me was I ended up uninstalling my entire native instruments "package". Out of the blue i was having issues with CloudSupply samples. I tried everything else before I decided to do that but nothing seemed to work. The sample error was fix after a fresh install of everything but now when trying to use CloudSupply through Komplete kontrol cant find the instrument.

  • BRynin
    BRynin Member Posts: 7 Newcomer
    Screenshot 2024-10-19 140630.png

    Image of what i see. When trying to locate and use the instrument file location…nothing happens. Why all of a sudden this stuff breaks i have no idea. Endless world of updates that are needed. $$$$$$$$$$$$

  • BRynin
    BRynin Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/185304#Comment_185304

    aren't needed

  • Merlinatimo
    Merlinatimo Member Posts: 7 Newcomer

    Yes this is the last time I update any software. A few of my song files are messed up, hope I can recover if an artist needs stem files.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,987 mod

    @Merlinatimo I see that you're in contact with my colleagues from support regarding this issue.

  • Merlinatimo
    Merlinatimo Member Posts: 7 Newcomer

    Is there a way to stop native access 2 from updating? I uninstalled it and reinstalled to see if it would fix the issues I am having. The old version correctly listed that I need to update various Kontakt programs (7 altogether) Before I could even use it it updated to version 3.14 and this version incorrectly says I need to update only 2 versions. @Jeremy_NI

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,987 mod
    https://community.native-instruments.com/discussion/comment/186325#Comment_186325

    No, there is no way to stop Native Access from updating. Please continue the troubleshooting with my colleagues.

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