Why is Komplete download so slow?

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Jon Watte
Jon Watte Member Posts: 79 Advisor
edited October 2024 in Native Access

I just updated Komplete. It's been downloading all night, and is still not done.

Doing a back of the envelope calculation, I'm getting maybe 50 Mbit/s download. My connection is a usually reliable 1 Gbit fiber connection.

I'm on the West coast of the US — are the files all stored in a single server in Germany or something? It feels to me as if "downloading lots of large files" has been a solved problem for the last 15 years already…

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  • Jon Watte
    Jon Watte Member Posts: 79 Advisor
    image.png

    Something's just not right with the other end of this connection …

  • Mert_NI
    Mert_NI Customer Care Posts: 944 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37287/why-is-komplete-download-so-slow

    Hello Jon Watte, have you tried the steps in this Knowledge Base Article below:

    My Native Access Downloads Are Taking Too Long

    Please let us know.

    I hope this helps☺️

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru

    Well the first question to ask is what level of service are you signed up for with your internet service provider? Most offer higher levels of service depending on what you're willing to pay for. I personally signed up for 1GB/s service, but you won't always get a full 1GB/s speed depending on how busy the network is, but it should be around 860 b/s at least. But that's just a portion of the problem if you use a WiFi router that's older and doesn't support higher speed mesh networks. Inside my house I have a router that provides 5G Mesh along with WiFi 5G Mesh networking boards on my computers. Oddly enough I don't really have any slowness downloading even very large libraries.

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