SECOND HAND-How to register Maschine mk2 hardware?

BartoszKa94

How to register Maschine mk2 hardware? I asked previous owner if he can delete this product from his NI account but still serial number does not work…

PoorFellow

https://community.native-instruments.com/discussion/37201/second-hand

Seller should generate a License transfer ID and give this to you for transfer : Quote Matt_NI : All you need to know about License Transfer

Important note about software / hardware bundle: Selling a hardware / software bundle (like a TRAKTOR KONTROL S3, MASCHINE MK3 or KOMPLETE KONTROL keyboard) is as easy as selling a single software product. You can unregister the hardware in your user account and will receive a License Transfer ID that you can pass to the new buyer. After the buyer has imported the License Transfer ID to their own account, they will receive the same software bundle as you, the original owner.

Otherwise : All issues regarding serials and registration are handled exclusively by N.I.Account Support

Send support a picture of both serial on bottom of device and of your purchase receipt.

The "resolution that works" is the click through and make the right choices to open a ticket : N.I.Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater,Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

PoorFellow

https://community.native-instruments.com/discussion/37201/second-hand

Seller should generate a License transfer ID and give this to you for transfer : Quote Matt_NI : All you need to know about License Transfer

Important note about software / hardware bundle: Selling a hardware / software bundle (like a TRAKTOR KONTROL S3, MASCHINE MK3 or KOMPLETE KONTROL keyboard) is as easy as selling a single software product. You can unregister the hardware in your user account and will receive a License Transfer ID that you can pass to the new buyer. After the buyer has imported the License Transfer ID to their own account, they will receive the same software bundle as you, the original owner.

Otherwise : All issues regarding serials and registration are handled exclusively by N.I.Account Support

Send support a picture of both serial on bottom of device and of your purchase receipt.

The "resolution that works" is the click through and make the right choices to open a ticket : N.I.Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater,Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

BartoszKa94

Thanks a lot man!