How can I unregister a product?

kurtvs
kurtvs Member Posts: 22 Member
in Native Access

In another post , there is a link to a form that does no exist or load.
The current support page is asking to login, but when you do, you only get a link to the community forum.
What is a working link to request unregistering of products?

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Answers

  • djpaul909
    djpaul909 Member Posts: 17 Member

    I don't think you can. I believe you can transfer a license but that's about it. I would reach out to the NI team directly.

    https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

  • kurtvs
    kurtvs Member Posts: 22 Member

    Well, that's one of the issues.
    The login on that page doesn't even work, and if you do get passed it, you only see the link to the community. There's no 'need any help'-button.
    I would really need Native support to read this and get in touch.
    How can a company operate when even their resellers don't have a phone number or email? (or not allowed to share it)

  • kurtvs
    kurtvs Member Posts: 22 Member
    Native Instruments' - support.native-instruments.com.png

    This is what happens when you click the 'login and contact support' button

  • Mert_NI
    Mert_NI Customer Care Posts: 619 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/182532#Comment_182532

    Hello kurtvs, the best way to solve this issue will be contacted to the support team as you are already trying to do.

    So, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    To open a chat support, please scroll down all the way down of your page and click the chat icon on the right bottom of your page. This will open a chat support directly and you will get directed to the related department after answering few questions of the chat bot.

    image.png

    I hope this helps☺️

  • PoorFellow
    PoorFellow Moderator Posts: 5,330 mod
    edited October 2024 Answer ✓
    https://community.native-instruments.com/discussion/36984/how-can-i-unregister-a-product

    The "resolution that works" is the click through to make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    Lack of functionality could be a browser issue so also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

  • kurtvs
    kurtvs Member Posts: 22 Member

    Hello PoorFellow,

    thank you, I finally managed to get in touch with them and have it unregistered.

  • PoorFellow
    PoorFellow Moderator Posts: 5,330 mod
    https://community.native-instruments.com/discussion/comment/183534#Comment_183534

    You are very welcome and thank you for stopping buy to confirm that you had the problem solved 🙂

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