Purchased today, where to find Ozone 11 on my computer ? I dont see it!

Wang Wang
Wang Wang Member Posts: 1 Newcomer
in Komplete General

I've purchased today Komplete 15. Ozone 11 had been installed on Native access but I am unable to find it on Komplete Control app. It doesn't appear in my applications

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  • CharlieMaze
    CharlieMaze Member Posts: 1 Newcomer

    I'm also experiencing this. There's no documentation stating how to redeem the iZotope products after preordering. Ozone 11 shows up in my "Not Installed" list on Native Access, but the only option available is "add library". So I downloaded Ozone 11 from iZotope's website and tried to point Native Access to the install folder, but Native Access tells me the folder is invalid. So now I'm stuck!

  • MIke Albanese
    MIke Albanese Member Posts: 11 Member

    Me too. I hope we get an answer before Komplete 16 is released.

  • Monochrome
    Monochrome Member Posts: 1,417 Expert
    edited September 2024 Answer ✓

    If you see "Add Library": Make sure that you are using Native Access 2, not Native Access 1 (legacy version).

    https://www.native-instruments.com/en/specials/native-access-2/

    Also, Ozone is no longer available as a standalone app since Ozone 10. It is plugin only (AAX, AU, VST3).

  • Salvatore Angelone
    Salvatore Angelone Member Posts: 11 Newcomer

    I purchased Ozone 11 Advance from NI last year and it still hasn't shown up in Native Access - only standard does. And, now you'd like to sell it to me again? Please help me fix this problem!

    Happy to provide my SN to a MI support rep if necessary - I purchase something every month - sometimes more…please contact me

  • PoorFellow
    PoorFellow Moderator Posts: 7,100 mod
    https://community.native-instruments.com/discussion/comment/229031#Comment_229031

    I purchased Ozone 11 Advance from NI last year and it still hasn't shown up in Native Access - only standard does. And, now you'd like to sell it to me again? Please help me fix this problem!

    Happy to provide my SN to a MI support rep if necessary - I purchase something every month - sometimes more…

    please contact me

    You should not wait so long before contacting support to get what you paid for.

    Please contact N.I. Support (all) , this is a necessary step to get support.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    .

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