The serial number of my traktor S2 mk3 is already used (used purchase)

Good morning,

I just bought an S2 MK3 controller but no longer have any news from the seller...

No transfer has been made.

I'm a newbie and wanted to know how to do it?

Apparently the ID and key of the device have not been recorded but cannot initially enter the serial number of the device.

This one has already been used, what should I do?

Thanks in advance

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/36002/the-serial-number-of-my-traktor-s2-mk3-is-already-used-used-purchase

Hello Toukii, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

Please also provide the photos of the serial card at the bottom of the hardware and the proof of purchase/invoice in the ticket(not here please) so our team can help you to free up the license from the previous owner's account.

I hope this helps☺️

All comments

LostInFoundation

If you can’t contact the seller asking him for the License transfer, contact support explaining the situation.

And hope

Toukii

Thank you for your response my friend.

Can you give me the link to send them an email?!

I admit that I am not too connected and am left with this type of approach

Toukii

I only come across links that always send me to other links or the same page...
I will try to get telephone support tomorrow
I'm losing my patience XD

LostInFoundation

No email adress and no telephone number available.

The link to support is in my first post (the blu sentence “contact support” is a link).

There you will find the support chat. Go through the first automatic questions and at some point you will be prompted to speak with an human being (during office times) or open a ticket

Oh…you must be logged in to contact them, otherwise you can only see help articles

Mert_NI

https://community.native-instruments.com/discussion/36002/the-serial-number-of-my-traktor-s2-mk3-is-already-used-used-purchase

Hello Toukii, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

I hope this helps☺️

Dj sul-H

How can I retrieve my serial number

PoorFellow

https://community.native-instruments.com/discussion/comment/234053#Comment_234053

Please contact N.I. Support (all) , they handle all issues with serials and registration and accounts.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Mert_NI

https://community.native-instruments.com/discussion/comment/234053#Comment_234053

Hello Dj sul-H, as PoorFellow said, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

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