Native Access could not find the content. Can I redownload it individually?

leonleon

Native Access could not find the content and I can not relocate it cause the Native Access did not download the content correctly.

• The pic below show the correct path of my content location

• The pic below show the Content location is not my choosing path and I can not find that kontakt library (totally 5 kontakt libraries) on that path. So I think Native Access did not download those 5 kontakt libraries correctly.

CAN I REDOWNLOAD IT INDIVIDUALLY? or what should i do?

Blindeddie

You will need to contact Account Support available through the Support link above!

Blindeddie

Is this a Big Fish Audio Library, if so, you would need to download the installer from them. The path you are seeing in NA is where NA "Thinks" the library is installed that was selected when registering and locating the library. I would go to Big Fish (or whatever site you purchased from) and check your account there for the download.

leonleon

https://community.native-instruments.com/discussion/comment/19158#Comment_19158

I purchased from Native Instruments. And I can not find the redownload or reinstall function/button.

Blindeddie

You will need to contact Account Support available through the Support link above!

leonleon

https://community.native-instruments.com/discussion/comment/19258#Comment_19258

thanks bro~