Can not update Kontakt 7 on Native Access ??? Any idea? 😳

Julio Kladniew
Julio Kladniew Member Posts: 14 Member
edited October 22 in Kontakt

Can´t open Action string 2

Running on version 7.7.3

image.png

Please help!

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  • Vocalpoint
    Vocalpoint Member Posts: 2,667 Expert
    edited August 20

    What version of Native Access are you using?

    If it is current (v3.13.x) - you should be able to move right up to the latest Kontakt update which is 7.10.6

    VP

  • Julio Kladniew
    Julio Kladniew Member Posts: 14 Member

    Yes, Native Access updated…

    image.png

    It had already happen and from the support tam thay sent me a zip file with the update.

    I don´t know how to contact them again directly

    Thanks!

  • Vocalpoint
    Vocalpoint Member Posts: 2,667 Expert

    Can you post up a screencap of what Kontakt looks like in Native Access:

    image.png

    image.png

    VP

  • Julio Kladniew
    Julio Kladniew Member Posts: 14 Member
    image.png

    Here it is…

  • Vocalpoint
    Vocalpoint Member Posts: 2,667 Expert

    Thanks

    This might be one for NI to sort out. Have no idea why your NA is not recognizing new updates for Kontakt etc.

    You could also try a quick uninstall/reinstall and see if that helps.

    VP

  • Julio Kladniew
    Julio Kladniew Member Posts: 14 Member

    Yes, I have tried already the quick uninstall/reinstall but tdidn´t help.

    I hope they answer through here because I don´t how to contact the directly

    Thanks anyway!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Julio Kladniew I got some info on the mean time. There were some cases where this would happen if a Windows 10 systems hadn't been updated for a while. Did you do all the available updates for your Windows system? It should be 20H1/H2 -or higher.

    If that doesn't apply:

    > delete the "installed_products" folder, restart NA and check as which version K7 is displayed in NA
    C: > Users > Public > Public Documents > Native Instruments > installed_products

  • Julio Kladniew
    Julio Kladniew Member Posts: 14 Member

    Thank you! I have tried but still not working…is there a pisibility to have the update on a .zip file last last time?

    Thanks!

    After 4 days, still not answer from the support team

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/173991#Comment_173991

    My colleagues will get back to you, it's important we know why this happens on your system. In the mean time here is the link for the installers: KONTAKT 7.10.6

  • Julio Kladniew
    Julio Kladniew Member Posts: 14 Member

    I understand

    Thank you very much!

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