Installation failed: Invalid location

sylpre

I had to re-install the studio software after a huge problem. When I opened the Native Access and clicked on "Library" it shows 45 items. On one item there is no title / description (or what it's call in English) I can no longer assign. It shows green-blue tiles with a white audio wave on them. It shows 547 MB of required disk space, and version 5.8.1. But version of what? Do any of you know what this is supposed to be?

The last entry of the version history is was on 2018-06-20. It shows: "The world's leading sampler, with a vast instrument library and an advanced sampling framework.".

At least it won't install. The error message reads: Installation failed: Invalid location.

However, I have installed all other 46 products in the newly assigned folders without any problems.

Mert_NI

Hello slypre, it seems like you are having issue with Kontakt 5, here is the direct download link for it:

https://drive.google.com/file/d/1ImPfkgf18f-6GSRBosjpSug_Q6vvfttX/view?usp=drive_link

Then please let me know about te results afterwards☺️

Mert_NI

Hello again slypre,

Also, if the issue persists, please try the workaround below:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version now

I hope this helps☺️

Mert_NI

Hello slypre, it seems like you are having issue with Kontakt 5, here is the direct download link for it:

https://drive.google.com/file/d/1ImPfkgf18f-6GSRBosjpSug_Q6vvfttX/view?usp=drive_link

Then please let me know about te results afterwards☺️

Mert_NI

Hello again slypre,

Also, if the issue persists, please try the workaround below:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version now

I hope this helps☺️