Loading Issue with NI Product - Komplete Kontrol

cezary
cezary Member Posts: 6 Newcomer
in Komplete General

I have got a general question regarding installing a new product NI. I have bought lately 3 NI product Session Horns/Scene-Saffron/Glaze2. When I try to open them in Komplete Kontrol it shows the message Loading Issue - Could not load Plug-in. Could you please help me to resolve this problem. Cezary

Best Answer

  • cezary
    cezary Member Posts: 6 Newcomer
    Answer ✓

    Good morning Jeremy,

    I hope you are well. I woiuld like to let you know all is now perfectly working after you told me to update Kontakt 7. I will pay more attention on updates in the future. Thank you very much for your patience and huge help.

    All the best,

    Cezary,

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    Well, cold you give some more details? What's your operating system? Have you installed Kontakt? Are the libraries showing in Kontakt in standalone?

  • cezary
    cezary Member Posts: 6 Newcomer

    Hi Jeremy thank you for your respond. My system is Windows 11 Home. I have Native Access and Kontakt Kontrol for some years now and I am familiar with this.

    454029425_867824481438060_1797541388043523688_n.jpg
    454617643_474362265463171_344667519466683794_n.jpg

    I bought Utopia and other programs previously and these worked straight away however this time only Saffron and Glaze2 did not work. I assume this is related to file path but I am not sure where to start. I would appreciate any help regarding this. Cezary

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    What version of Kontakt do you have installed on your system? You can click on the NI logo to find out.

    If you try to load plug-ins from the left drop down menu, can you see & load the plug-ins?

    Screenshot 2024-08-20 at 12.51.14.png

    Have you tried to hit Rescan here?

    Screenshot 2024-08-20 at 12.51.32.png

  • cezary
    cezary Member Posts: 6 Newcomer

    Hi Jeremy, I have done some jobs updated Kontakt Kontrol from previous 3.0.3 to 3.3.2 and I rescaned plug-ins as well. Good new Session Horns I bought lately is working perfectly however for some reason I still have a problem with Glaze2 and Saffron. When I try to click on one of the sounds of Glaze2/Saffron it shows again the message. All other programs work perfectly.

    455138713_8232977880057348_2763852398727261599_n.jpg

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    @cezary What version of Kontakt are you using? Glaze 2 requires Kontakt 7.6 and Scene Saffron requires 7.10.5.

  • cezary
    cezary Member Posts: 6 Newcomer

    Hi Jeremy,

    I have got Komplete Kontrol Version 3.3.2, Kontakt 6 Player Version 6.8.0 and Kontakt 7 version 7.7.1

    Cezary,

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod
    https://community.native-instruments.com/discussion/comment/173555#Comment_173555

    Then it would be a good idea to update Kontakt 7 to the latest 7.10.6 in Native Access.

  • cezary
    cezary Member Posts: 6 Newcomer

    Hi Jeremy,

    Could you please guide me how to update it?

    Cezary

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod

    You should go to Native Access and check for updates in Native Access, sometimes you need to refresh Native Access:

    Screenshot 2024-08-21 at 16.56.28.png

    Is the update not showing?

  • cezary
    cezary Member Posts: 6 Newcomer
    Answer ✓

    Good morning Jeremy,

    I hope you are well. I woiuld like to let you know all is now perfectly working after you told me to update Kontakt 7. I will pay more attention on updates in the future. Thank you very much for your patience and huge help.

    All the best,

    Cezary,

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