Installation Failed:

cvmusic · 2024-08-08T06:02:08+00:00

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I get this error - "Installation Failed: You may need to grant fulldisk access to Native Access and the DaemonFollow these steps and try again. If the issue persists, please contact support." Full disk access has been granted since forever. Install paths are correct. I had 32 updates, the last 13 failed. Tried support but no email, only chat. Any ideas? Thanks!

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Native Access 2

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Mert_NI

Hello cvmusic, sorry for the issue.

I've created a support ticket for you and requested for a support tool, can you please check your email and send us the support tool directly replying to that email so we can check what is causing this issue and help you to solve that as soon as possible

Waiting for your message to go further with this case☺️

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Mert_NI

Hello cvmusic, sorry for the issue.

Waiting for your message to go further with this case☺️

cvmusic

Hey, Mert, I was out of town but just sent you the Support Tool Export, thank you!

Mert_NI

https://community.native-instruments.com/discussion/comment/176225#Comment_176225

Hello cvmusic, thank you for that.

Our team will check what is wrong and take care of the situation as soon as possible☺️

cvmusic

@Mert_NI ,

Hi Mert, thanks so much for your reply. I tried sending through our emails but I got a response that I have to open a new ticket now? Do I need to start all over again and forward all the back and forth? Thanks, Carlos

Mert_NI

https://community.native-instruments.com/discussion/comment/177156#Comment_177156

Hello cvmusic, no you will not need an extra action, as there has been some time after I created a ticket without a response, the ticket has closed itself. However, I created one more ticket and forwarded it to the technical team including your support tool in it, so they should get back to you as soon as possible

I hope this helps☺️

cvmusic

Hi Mert,

That's great to hear, thank you so much. Looking forward to their email response and a possible solution.

rjequier

I have the same problem, did you solve it?

cvmusic

No email response yet

Mert_NI

https://community.native-instruments.com/discussion/comment/177373#Comment_177373

Hello rjequier, have you checked this Knowledge Base Article:

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible☺️

Mert_NI

Hello cvmusic,

I checked your ticket and it seems like our agent ask some things to provide, once you answer it the escalation should start. Please check your email when you can, so the escalation can start as soon as possible☺️

cvmusic

Hi Mert,

I've been checking emails, nothing from another agent yet. Just your responses/emails.

Thank you

cvmusic

Ah, I just saw an email. He asked for screenshots and to run the NI Tool again. I will do that when I get back to the studio this afternoon. Thank you!

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