Order Issues with Kontakt 7 Bundle Crossgrade: No Access, No Confirmation, No Response

vvshark46
vvshark46 Member Posts: 1 Newcomer
edited October 22 in Other Software & Hardware

Hello. I was using the free Kontakt player and two days ago, I purchased the Kontakt 7 Bundle Crossgrade from the NI website. The $99 was charged immediately, but I can't access the download, and I still haven't received an order confirmation for the Kontakt 7 Bundle Crossgrade I bought. I contacted customer support via chat, but I haven't received a response even after a day.

To make matters worse, my order history has disappeared, so I can't even check my purchase status. I've never experienced anything like this when buying digital products before…

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @vvshark46 I see that my colleagues got back to you and the issue is now fixed.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @vvshark46 I see that my colleagues got back to you and the issue is now fixed.

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