Battery 4, can't load expansion libraries

jpr

Hi there,

first off: is there no way to contact NI customer support anymore? Wasn't there a contact form once? Has this option been removed? What a poor customer support.

I'm facing an issue with Battery 4, perhaps someone of you can help with that?

My Battery 4 expansion libraries (that are installed in a separate external hard drive and also registered like that within Native Access) can't be accessed via Battery 4.
The error that comes up says "XXX could not be found in its original location".

When I go to the Battery 4 preferences and press the "rescan" button and try to point the folder to the correct location, the issue still can't be resolved.

I'm attaching screenshots for further explanation.

I've tried reinstalling Battery 4 and also tried deleting the folder in the "Application Preferences", but that didn't resolve the issue, but instead just resulted in the Expansion Kits not being displayed at all anymore.

Would be great if someone had an idea how to solve this.

thanks!

PoorFellow

Battery support is belonging to category 'other' software , which support link is here. Scroll down to page bottom and login and write in the chat box, then when asked if suggestions helpful or not then keep selecting NO until you at 'gather info' stage are asked to describe issue then describe it in one line and click through to it says ticket opened.

PoorFellow

Battery support is belonging to category 'other' software , which support link is here. Scroll down to page bottom and login and write in the chat box, then when asked if suggestions helpful or not then keep selecting NO until you at 'gather info' stage are asked to describe issue then describe it in one line and click through to it says ticket opened.

jpr

thanks a lot!

just realizing now that for some reason in Firefox the chat box never appears. Tried it in another browser and now i can access the chat box, hoping to get this resolved with the help of customer support now.