iZotope RX 9 crashing, no way to contact support?

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Chrisnorth
Chrisnorth Member Posts: 1 Newcomer
edited October 2024 in Other Software & Hardware

It doesn't seem like submitting tickets on the iZotope site is working, so I'm hoping I can get some help here.

OS = Windows 10

I haven't been able to use my copy of RX9 Advanced because it freezes whenever I open it. I've tried reinstalling the app using the iZotope product portal and using the standalone installer from the support site. I've also deleted my session data, and still it crashes.

When I open the RX9 app, the main window loads and then it tries to open some module windows (declick and Plug-in) which causes it to freeze.

Any help would be appreciated. Thanks.

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    edited July 2024

    Our typeform was broken. It should be fixed by now but I created a ticket and contacted you by email. My colleagues will get back to you.

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