Ozone 11 Advanced RMA

MaxBookPro
MaxBookPro Member Posts: 1 Newcomer
edited October 22 in Native Access

Does anyone know how to get Izotope support's attention? I'm attempting to replace the licenses on my lost iLok via PACE's RMA process and would love some help from a representative. I've opened multiple tickets through the chatbot and tried emailing a few addresses personally to no luck unfortunately!

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  • PoorFellow
    PoorFellow Moderator Posts: 4,383 mod
    edited July 15
    https://community.native-instruments.com/discussion/33220/ozone-11-advanced-rma

    how to get Izotope support's attention?

    replace the licenses on my lost iLok via PACE's RMA process

    I am no expert , especially not on iLok , but it appear to me that you are following procedure , please check this iLok FAQ page also.

    With respect to iZotope support then there is really no 'emailing' addresses' and no point in opening more tickets if you already opened one, you need to wait for a response.

    I can try and ask if @Jeremy_NI thinks that it needs looking into but that's all that I can do for you !

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,392 mod

    @MaxBookPro I see some tickets coming from you from different channels. There is one in the right channel in there (4335142). My colleagues will get back to you.

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