Traktor Kontrol S4 mk3 transfert licence

NathalieMiette
NathalieMiette Member Posts: 10 Newcomer
edited October 2024 in Traktor Software & Hardware

Hello, I would like to buy a second-hand Traktor Kontrol S4 mk3 but the seller tells me that the licence cannot be transferred to someone else. If this is the case, can I run the controller on my version of Traktor Scratch pro 2.11.3 17, I am on mac Os Mojave version 10.14.6 with a 2.6 GHz Intel Core i7 and 16G of memory. Thank you!

Best Answer

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod
    Answer ✓

    Heyo!

    For this cases please reach out to our support team, they will guide you on this process.

    Please simply send a picture from the bottom of the device and a proof of purchase and our team will help you with the inquiry.

    https://bit.ly/NI_support_NA

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod
    Answer ✓

    Heyo!

    For this cases please reach out to our support team, they will guide you on this process.

    Please simply send a picture from the bottom of the device and a proof of purchase and our team will help you with the inquiry.

    https://bit.ly/NI_support_NA

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    Thank you so much!

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 349 mod

    No probs! :)

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    Hello,

    I have made my purchase of the second-hand Traktor Kontrol S4 mk3. The seller gave me a serial number to download the program to run my controller (I used the "add serial" button on native access), but nothing changes on my Native access platform. Is this because my OS does not support the product? What software can I use on my Mac to run the Traktor S4 MK3 controller? I have downloaded traktor pro 3 but it doesn't seem to work on my computer…. I'm using a mac Os Mojave version 10.14.6 with a 2.6 GHz Intel Core i7 and 16G of memory. Thanks!

  • maniacintosh81
    maniacintosh81 Member Posts: 747 Guru

    First: The seller hasn‘t to transfer the Traktor Pro Licence. Support sites explain that only the hardware. Traktor Kontrol S4 Mk3 in the screenshot needs to be transferred.

    Second: Kontrol S4 Mk3 requires Traktor Pro 3, any version of Traktor Pro 2 isn‘t compatible with it.


    Third: With macOS 10.14 Mojave the latest supported version of Traktor Pro 3 is 3.7.0 you can download it via the following link:

    https://drive.google.com/file/d/1CBN4P10A82c9v2GRHFTzoJWMCSk1zJzW/view?usp=share_link

    You should be able to activate it with native access. To make this work you should have listed any licence for Traktor Pro 3 in your NI account on the website in „My products and serials“.

  • lord-carlos
    lord-carlos Member Posts: 3,632 Expert

    You need at least mac OS 11 for Traktor Pro 3.11

    And mac os 12 for Traktor pro 4.0

    But Traktor Pro 3.7 should still work: https://drive.google.com/file/d/1CBN4P10A82c9v2GRHFTzoJWMCSk1zJzW/view?usp=share_link

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    OK, thank you for your response

    I installed traktor pro 3 (and made the latest update) and kontrol S4 mk3 is running… but it looks like cue mode is not working, I can't manage to have any preview. I think it's a software problem because my headphones work and I can hear the track playing when the "mix" button is open. The headphone configuration buttons (crossfader) are not active in traktor pro 3.

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    It's traktor 3.7.1

  • lord-carlos
    lord-carlos Member Posts: 3,632 Expert

    Are the headphones connected to the s4?

    Can you share a screenshot of the "audio setup" and "output routing" tab in the settings?

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    Here is the output setting

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    And the audio setup

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    And the headphones 😉

  • lord-carlos
    lord-carlos Member Posts: 3,632 Expert

    I don't know why, but it's set to [EXTERNAL] but it should be set to [INTERNAL]

    Give that a try, see if it helps. If not, send new screenshots of output routing.

  • NathalieMiette
    NathalieMiette Member Posts: 10 Newcomer

    Hallelujah, it's working!!! Thank you so much 😘

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