Key not working on Komplete S 88 keyboard.

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jjaammee1122
jjaammee1122 Member Posts: 22 Member

Hello, one of my keys are not working on Komplete S 88 keyboard.

How can I get it fixed. Thanks.

James

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,619 mod
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    Hey James,

    Is it happening in Komplete Kontrol in standalone? In your DAW? Both? What DAW are you using? What's your operating system? Is it a Mk1, mk2, mk3?

  • jjaammee1122
    jjaammee1122 Member Posts: 22 Member
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    Hi Jeremy

    Thanks you for the prompt response.

    The one key is not working in anything. I had no problem with it until a year after I bought the keyboard. The key is not lighting up or producing sound when I play it. I'm using Logic Pro version 11.

    My operation system is a 2020 3.3GHz 6-core intel i5

    32 GB ram.

    Thank you and have a blessed weekend.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,619 mod
    edited July 8 Answer ✓
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    Ok, so to be clear 100%. If you open Komplete Kontrol in standalone the key is not functional? In that case, please try the keybiard an another computer, if it behaves the same then get in touch with our hardware service: https://bit.ly/NI_support_Hardware

  • jjaammee1122
    jjaammee1122 Member Posts: 22 Member
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    Yes, that is correct. It's just one key that is no longer working. It's the b below c6.

    The rest of the keys are fine. How can I get the key fixed?

    Thanks Jeremy.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,619 mod
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    I've posted the link to our Hardware Service, simply click on it to get in touch.

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