Is it possible to transfer the license without the previous owner (due to lost email)?

zbrwska

Hello!

Firstly, I would to tell thanks for the product.

Nevertheless, I want to tell about the trouble.

I have Macshine studio available. I bought this instrument from a private individual a couple of years ago.

Recently I start to master the intrument seriously. Inside the box I found a license (Illustration 1, 2, 3). Unfortunately, it doesn't work – I checked. The previous owner doesn't have access to email. He can't restore the license. Is it possible to register this license for me? What documents do I need to provide for registration? Is there the support email?

Thank you 😀

(Images removed by mod - posting serial numbers and licence keys in an open forum is generally a bad idea)

mykejb

You can contact support to ask about licence transfer using the support links here - https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

Mert_NI

https://community.native-instruments.com/discussion/32533/is-it-possible-to-transfer-the-license-without-the-previous-owner-due-to-lost-email

Yes zbrwska, as mykejb said, opening a support ticket while providing an invoice and the serial cart placed at the bottom of your hardware would be the best way to registering your second hand purchased hardware to your account. Here is the support link that you can use while requesting a support ticket or opening a chat support in the registration form https://bit.ly/NI_support_NA

I hope this helps☺️

mykejb

You can contact support to ask about licence transfer using the support links here - https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

Mert_NI

https://community.native-instruments.com/discussion/32533/is-it-possible-to-transfer-the-license-without-the-previous-owner-due-to-lost-email

Yes zbrwska, as mykejb said, opening a support ticket while providing an invoice and the serial cart placed at the bottom of your hardware would be the best way to registering your second hand purchased hardware to your account. Here is the support link that you can use while requesting a support ticket or opening a chat support in the registration form https://bit.ly/NI_support_NA

I hope this helps☺️