Keyboard S49MK3 Stuck at "Add your serial number" after a reset

Fedix
Fedix Member Posts: 2 Newcomer
edited October 2024 in Komplete Kontrol

Hello all!

I've done a reset yesterday and now I can't go further then the "Welcome" page.

I've done everything, changed cables, reinserted thousand times the serial, reinstalled the Service for the hardware connection, removed the USB not used… I do not know what to do.

I tried to open a ticket but they doesn't respond to me anymore.

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin

    @Fedix My colleague got back to you within a few hours and will get back to you again. Thanks for your patience.

  • Fedix
    Fedix Member Posts: 2 Newcomer

    Hi Jeremy,

    Thanks for the swift response, but actually I don't find any solution for this :(

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,591 admin

    Then my colleagues will get back to you. Probably on Monday though since our offices are closed in the weekends. Thanks again for your patience.

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