is there a way to talk to native instruments .?

k9pro

i need help . i reset my maschine plus to factory and it made me register it again and would not do it on the maschine hod to do it on my pc and it shows on my account .but not on the maschine plus. so im stuck at step 3 of the setup :/

Jeremy_NI

https://community.native-instruments.com/discussion/comment/159626#Comment_159626

There is a SUPPORT section on our website:

Have you tried clicking on it?

There's also a little guide on how to contact support here: How to get in touch with our Customer Care 📧

For your case, please go here: https://bit.ly/NI_support_maschine

You'll first have a chatbot but you can get in touch with a support agent or submit a request outside of office hours.

k9pro

native instruments not having a good way to support us is crazy :/

Jeremy_NI

https://community.native-instruments.com/discussion/comment/159626#Comment_159626

There is a SUPPORT section on our website:

Have you tried clicking on it?

There's also a little guide on how to contact support here: How to get in touch with our Customer Care 📧

For your case, please go here: https://bit.ly/NI_support_maschine

You'll first have a chatbot but you can get in touch with a support agent or submit a request outside of office hours.

k9pro

I have and was emailed .I replied and have not heard from them again

k9pro

I even sent pics of my issue

k9pro

And still no reply :/

k9pro

Feels like I just sent $1500 down the drain.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/160102#Comment_160102

My colleagues will get back to you soon.