Kontakt 6.8.0 Noire Is gone all of a sudden / missing samples

Iris

Hello, can someone help please with this? I am on 16-core 2019 Mac Pro Tower with 384G of RAM with separate System, Session and Sample SSD's. Running Ventura 13.6.

I work daily in pro tools ultimate hdx and this morning a session that last night was fine all of a sudden says one or more instances of Kontakt can't find samples. Nothing has changed in my system or sample drive. I now try earlier session saves that were known to be working and they also have the same issue. I have done full system, and sample drive restores from 2 day old backups and there is no change. So everything is restored to a day before the issue occurs and opening a session from before the issue occurred also has the same problem.

What gives here? If the issue isn't in the session or on the system or sample drives, where is it? I also have Kontakt 7 but prefer the older browser sometimes. This version of Noire was edited without a save in Knotakt 6.8. When I relink samples they are found and then either noire opens or kontakt goes blank and Noire is not even seen in the left hand library tab. Subsequent opens exhibit the same issue.

Could some please advise on this? I need to print these mixes for a client today.

Iris

Also, running Kontakt 6.8.0 standalone, Noire is nowhere to be seen in the libraries tab but shows in K7. Native Access shows Noire as up to date.

Jeremy_NI

Hey @Iris Could it be this issue?

https://community.native-instruments.com/discussion/30944/kontakt-libraries-go-missing-in-kontakt-and-or-native-access

Iris

Hello and thank you for your response here. I gave it a shot and no change.

PoorFellow

https://community.native-instruments.com/discussion/comment/159128#Comment_159128

Did you do the must do when using N.I. software on Mac ? : ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Else if issue persists then you should contact N.I. Kontakt Support , especially since your setup appear to be an advanced one.

Iris

Hello, Yes, Full disk access is granted and has always been granted. As has been previously stated this setup was running with no issues for months until it wasn't out of the blue. NI has advised to reinstall Noire but I don't see why a full disk restore from Carbon Copy Cloner wouldn't have set anything straight that had gone awry. Sure would love to have some input from someone who has had this issue. Thanks!

Jeremy_NI

@Iris Well, we usually don't recommend Cloning softwares as they can induce issues: My Native Instruments Product does not work after using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS)

We would really recommend to reinstall the library. Here is an installer for a version compatible with both Kontakt 6 and Kontakt 7: Noire 1.1.0