Cannot update via Native Access

I followed all of the instructions on this page:https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Macmultiple times and continue to get the "Installation Failed" message. Any assistance is greatly appreciated.

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Mert_NI

Hello wjbsabin0, downloading the latest verion of the NTKDaemon and restarting your Computer and Native Access can help you with this issue.

Here is the direct download link for the NTKDaemon:

https://drive.google.com/file/d/1b0OEOE2G0EMh9vKCVN8k3Hwwexr7fzyt/view?usp=drive_link

Please let me know if it helped or not afterwards☺️

wjbsabin0

Thank you for this. Unfortunately, it did not work. Also, I get prompted to install the NTKDaemon every time I start my computer. Perhaps these two problems are related?

NTKDaemon.jpg

Mert_NI

Alright wjbsabin0, I have created a ticket for you to ask for a support tool so our team can check what is causing this issue in your system, please check your email to see that message☺️

wjbsabin0

I replied to the message with the data from the support tool. I want to confirm that you received it. Thanks!

Mert_NI

Hello again wjbsabin0, unfortunately, we haven't received it, have you copied and paste the result as an answer for the ticket after getting the result?

wjbsabin0

I would ask that you delete this file once you parse it since this is a public forum

Mert_NI

Yes, it could be better to share it in the answer for the ticket that we have created and send it to you via email, but I add this support tool file in your ticket and deleted it from this post so everything should be okay, our team will check the support tool and will get back to you as soon as possible about this subject☺️

wjbsabin0

Thank you! I appreciate your help 😺

Mert_NI

Anytime wjbsabin0, please let us know if you will need anything else☺️

winedadjr

Hello, I'm having the exact same issue. Can I ask what the solution was?

wjbsabin0

Hello at @winedadjr — I ended up downloading and installing a new version of Native Access.

winedadjr

https://community.native-instruments.com/discussion/comment/162336#Comment_162336

Would you mind sending me this version? I downloaded the one on the NI website and I'm having the same issues.

dullitch

This seems to be a common problem. I have just spent nearly £400 on your software and so far all I have managed to do after all night trying to download it is be frustrated and very irritated at the endless failed download messages and failed attempts after researching and following the advice. This is ridiculous. PLEASE help. Have given Native Access and NTKDaemon full access but no success and pop ups every time I start the Mac.

Mert_NI

Hello guys, I would kindly suggest this workaround for this issue

We are sorry to hear about the issues you are experiencing.

Please carry out the following steps:

Open your Mac's System Preferences and click Security & Privacy.
Under the Privacy tab, choose Full Disk Access from the side bar.
Click the lock icon in the bottom left of the window and enter your Mac password.
Ensure that Native Access & NTKDaemon appear in the list.

If they do not appear in this list, click the + icon and add the following apps:
Macintosh HD > Applications > Native Access
Macintosh HD > Library > Application Support > Native Instruments > NTK > NTKDaemon
Once completed, click the lock icon again

Please also ensure that Native Access has full access to Removable Volumes in the Files and Folders tab, as shown below:

Then restart your computer.

If the issue persists, I would kindly suggest to open up a support ticket using this link by clicking the chat icon on the right bottom of your page: https://bit.ly/NI_support_NA and our team can help you with the solution☺️

wjbsabin0

https://community.native-instruments.com/discussion/comment/162450#Comment_162450

I found it here: https://www.native-instruments.com/en/specials/native-access-2/

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