Can't register serial #

raydon

I just bought the maschine brand new off of sweetwater and I can't register the serial number inside of Native Access. Just keeps telling me an error occurred. This is brand new, why can't I register it. I also can't seem to find a support email either, the website keeps taking me to a page that no longer exits when I click on the support link that is offered

raydon

I can't even find an email for support. It just keeps taking me to various articles. I just want to talk to a human

PoorFellow

https://community.native-instruments.com/discussion/comment/157866#Comment_157866

Depending on if you see the issue as a serial issue or a Native Access issue then follow the guide below of your choice :

All issues regarding serials and registration are handled exclusively by N.I. Account Support

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3 Do you have 2 NI accounts and want to merge them?

NO

4 Are you experiencing problems with your email address or password for your NI account?

None of that

5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

Input your message in one line including a picture of the not working serial number and eventually of purchase receipt

If you see the issue as a Native Access issue then contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

raydon

Thanks, I did manage to submit an IT ticket. They really don't make it easy to find though