I can't view my product in the Local Access account.

Serhat

As seen in the additional images, although I can view my products and serial numbers on the website, I cannot see them in the software and therefore I cannot download them.

Jeremy_NI

@Serhat It could be the same as for Kontakt & Kontakt libraries, please give it a try:

https://community.native-instruments.com/discussion/30944/kontakt-libraries-go-missing-in-kontakt-and-native-access

If that doesn't work, please get in touch with our support: https://bit.ly/NI_support_NA