Native Access - Mid Q2 Update

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Comments

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod

    I apologize for the delay in response here. I'm currently on holiday, so I'm responding more intermittently, not shying away from the conversation here.

    I hear everyone's concerns. I'll bring this back to the team when I get back to discuss the topic.

    Everyone brings valid points. We're finalizing the patches now, and we've logged all other notable bugs that appeared since 3.8.0, which we're going to commit to. Patch 3.12.0 is coming soon.

  • strigi
    strigi Member Posts: 66 Member
    https://community.native-instruments.com/discussion/31448/native-access-mid-q2-update

    omg Locate All and Relocate All will literally make me cry, I’m so happy about that part haha

  • Syncopator
    Syncopator Member Posts: 27 Member
    edited June 3

    Thank you for this informative update, and thanks in advance for Locate All. It's desperately needed!

    In addition:

    1. When installing libraries via Native Access, it does NOT ask us where we'd like to install the content. Pro users have multiple drives where we install various types of content. Apps by your competitors—such as the Pulse downloader—always ask us where we'd like to install a new library, which is logical. But Native Access doesn't. As a result, each time I begin installing a library, I end up canceling the installation, then having to go into preferences to change the installation location, then restarting the installation. This is a horrific user experience. Please modernize Native Access so that we're asked where we'd like to download a library each time we install a new library.
    2. Please give us (a) a way to permanently remove libraries we no longer need and (b) a way to hide libraries we want to keep, but don't need to see. The instructions for manually removing a library, detailed at https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer are beyond unacceptable. Asking users to dig through more than a dozen folders to locate more than a dozen documents is impractical and infuriating. That's what software is for! We've been asking for this to be fixed for 10 years or more. Please, please fix this.
    3. Native Access' refresh button (at the far right) is a circle with an arrow. Whenever I click it, I expect to see *that icon* begin to spin, indicating that the command is in progress. But instead, a whole new circle appears and spins—on the *far left* of the UI. This is illogical and confusing. The button icon itself (at the far right) should spin. Please consider improving this.

    Thanks in advance.

  • tempsperdu
    tempsperdu Member Posts: 425 Pro
    edited June 4

    It's very hard for anyone to understand just how something is released, then repeatedly re-released in such sorry states. When I click on NA, I never know what I am going to get. I might get it open up straight away…(very rare) or something that hangs on 'Loading' indefinitely (common) or something that asks me to authenticate but won't accept it when I do (also common)

    Seriously!!!!!……………………

    And that's before the massive elephant in the NI room that keeps pooing on everything……the scanning that in theory (even though countless proof has been deposited) doesn't occur, the NTK Daemon that 'doesn't scan anything'.

    OK it doesn't affect everybody, but it does affect NA2 heavily along with Kontakt, Maschine, Komplete Kontrol and Maschine yet no-one seems to know how the code that is being executed there can possibly exist…………..

    And this is before mentioning it not showing the size of actual downloads like it used to, or actually updating to show that something has actually been installed etc etc etc.

  • Paul B
    Paul B Member Posts: 163 Advisor
    edited June 4

    Please modernize Native Access so that we're asked where we'd like to download a library each time we install a new library.

    Please do not do this unless it is optional, and preferably off by default, or very carefully implemented to as little as possible disrupt the installation process for people who don't want it (there are in my experience many of us).

    I've seen this same request for other software and a significant number of people said this is behaviour that would be bad for the way they work. I am one of those users. I do not want to be asked every time. I want to set a location and forget about it.

    But I am very much okay with it being an option for those who do want to be asked.

    If I was building something like this in software, this is how I would want it to behave as a user:

    • allow turning it on/off in settings
    • ask the first time if on in settings
      • if the user has already set a non-NI-default location in settings, offer this as the user default and let them browse to a new location if they want to or use the one they chose in settings
    • remember the location selected
    • always offer the previously selected location as the default and allow the user to change it
    • offer a checkbox ‘don't ask again’ and never ask again if checked
    • for extra benefit, have it remember a number of previous locations, so people who use more than one can select from a list (again, with the last used auto-selected for anyone who usually reuses the same one but may occasionally install something in a different location)

    This may seem picky, and I am sure (having seen it last time I was in one of these discussions) someone who wants this feature may say ‘but it's not that much effort if it is only when installing a single library’, forgetting that for a user who buys several libraries at once (or some version of Komplete for the first time) it's for each one.

  • Scoops
    Scoops Member Posts: 73 Member
    https://community.native-instruments.com/discussion/comment/157498#Comment_157498

    So,

    Isn't that nice. You get a holiday. Things are broken, and you are walking away? Oh but wait, you are monitoring this thread. Good for you.

    In my world, when things are broken this bad, it's "All hands on deck", meaning you're not leaving until this is fixed.

    Are your abandoning ship? Do you really care? Is this just more NI jibber jabber?

    Stay tuned folks. It's gonna get bumpy!

  • Paul B
    Paul B Member Posts: 163 Advisor

    Yes, people get to have holidays.

    If you think differently, I hope you have told your employer that you expect to never be allowed time off.

    The fact that Hayo is monitoring this thread while on holiday speaks to their dedication, not abdication. When I am on holiday I do not check in unless there is something very important going on that may require my attention. And my managers (and their managers, and so on…) encourage me not to check in at all.

  • DLWhite
    DLWhite Member Posts: 4 Newcomer

    +1 for no auto updates. You shouldn't be breaking stuff without a way for us users to revert back to the older version and that means no-auto update.

    I'm not stuck in "loading products" with NA 3.11.1 on Windows 11. I'm pissed as I am trying to install my newly purchased products… which now I'm seriously thinking of returning/refunding.

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod
    https://community.native-instruments.com/discussion/comment/157787#Comment_157787

    Hey Paul. We've talked internally about how we we're to approach this idea, and agree that it shouldn't forcibly appear each time. We'd have a setting to always install in a certain location, which you can toggle on/off to show the modal that asks you where you want to install the product. Personally, when I use Steam and install stuff I always make the explicit decision what drive I want to install it to. We're thinking something similar.

  • Jojo123
    Jojo123 Member Posts: 341 Pro

    @Hayo_NI

    I know you're on holiday, but it seems some of us keep getting thrown under the bus.

    By far, the majority of people in this thread want you to stop forcing Auto Updated on us.

    I also want to know when you are going to allow us to stop this deamon thing running in the background when we dont need it.

  • Nashvegas13
    Nashvegas13 Member Posts: 3 Newcomer

    Is Native Access 3.12 coming soon? Will it save us? Please!!!

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod

    Hey Nashvegas, we've validated the fix for Loading Products and Kontakt appearing in demo mode, and are working to getting a release out. Should be out in the next week or two.

  • MaikR
    MaikR Member Posts: 311 Pro
    edited June 21
    https://community.native-instruments.com/discussion/31448/native-access-mid-q2-update

    The problem for me as a user starts with your first sentence: “Native Access is an important tool to the company”.

    I can understand it’s very comfortable for a company like NI to get and keep control, but could you also state how your customers benefit from a ‘service’ like Native Access?

    Making strategic decisions based on the wins for NI, without any escape or alternative solution ICOS is never in favor of your customers. At some point in time they’ll need a backup, fallback or offline solution to keep their studios running.

    Even the considered as ‘Evil’ big tech companies offer a solution, like for instance Google Take-Out. But in your plans or roadmap I don’t see anything like that. Your hardware depends heavily on NA and your online authorization process… do you or your management ever taken into account what this all means for your users @Hayo_NI ?

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