Plugin issues / Creating support ticket issue

Stikkers
Stikkers Member Posts: 8 Newcomer
in Komplete General

A few NI effect plugins are freezing FL Studio (latest version): Raum, Replika, Replika XT, Supercharger GT, Solid Bus Comp. The last update(s) of those plugins were obviously not tested in FL Studio. So I need earlier versions of those plugins. Cannot find it anywhere.

Wanted to create a support ticket, but there is no option for this? Product support only gives options for Maschine, Kontakt, Traktor, Kontrol, ALL OTHER PRODUCTS.

Surely the last category must be it, right? Unfortunately no!

This only gives options for Battery, Guitar Rig Pro, Reaktor, Synths, Audio Interfaces…….

So, please tell me how am I supposed to create a support ticket for mentioned plugins please :o

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    Answer ✓

    @Stikkers Yes indeed, there's a missing entry in the typeforms, I've reported it, it should get fixed soon. In the meantime I've contacted you by email regarding this issue.

Answers

  • Stikkers
    Stikkers Member Posts: 8 Newcomer

    Forgot to mention: issues are with VST2 versions on Windows 11 Pro

  • PoorFellow
    PoorFellow Moderator Posts: 4,392 mod
    edited May 27
    https://community.native-instruments.com/discussion/31371/plugin-issues-creating-support-ticket-issue

    So I need earlier versions of those plugins. Cannot find it anywhere.

    (Ping for Matt_NI removed after Jeremy_NI reported issue addressed)

    If what you need is 'earlier versions' then that is an install problem so just contact N.I. Native Access and Installation Support and ask for that, if they think it a DAW problem then let them forward you to someone that can deal with that.

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    Answer ✓

    @Stikkers Yes indeed, there's a missing entry in the typeforms, I've reported it, it should get fixed soon. In the meantime I've contacted you by email regarding this issue.

  • Stikkers
    Stikkers Member Posts: 8 Newcomer

    @Jeremy_NI can you please define the word "soon" to me? To my definition, soon was in June. It's October now…

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    https://community.native-instruments.com/discussion/comment/181354#Comment_181354

    Do you still have issues contacting support or are you asking about the bug?

  • Stikkers
    Stikkers Member Posts: 8 Newcomer

    "It should get fixed soon"

    I'm talking about the fix…

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    This is what I wrote:

    there's a missing entry in the typeforms, I've reported it, it should get fixed soon.

    That was about the typefrom/contact support issue.

    For the bug with the FXs & FL Studio, unfortunately what I wrote to you thern is still valid:

    We forwarded the issue to the developers, it's in their backlog. Unfortunately there's no ETA for a fix at the moment.

  • Stikkers
    Stikkers Member Posts: 8 Newcomer

    Softube fixed the issue within a week, how come your developers take more than 6 months?

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