PURCHASED A MASCHINE "AS-IS" from Sam Ash, No Registration card.

gregggyf

Good Morning,

Yesterday I purchased a Maschine (not sure of the MK yet), from Sam Ash and it was sold AS IS. This item did not come with any boxing or cards.

Does this item have any sort of RIGHT to be registered to Native Instruments? If so, could this item still receive support?

Thank you very much.

PoorFellow

https://community.native-instruments.com/discussion/31344/purchased-a-maschine-as-is-from-sam-ash-no-registration-card

Your device will be treated like any other second hand device : All issues regarding serials and registration are handled exclusively by N.I. Account Support . Registering the hardware ought to give you the base software that came with the hardware (except maybe some legacy devices ?): Quote Matt_NI : All you need to know about License Transfer

Send support a picture of both serial on bottom of device and of your purchase receipt

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Shop

7 Please upload a photo of the invoice or receipt from the shop.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.