Komplete 14 products not showing in service center after providing serial several times

Haris Laus

Hello there,

I had Komplete 14 working on my mac no problems, and after Native Access updated itself including NTKDaemon suddenly, all products such as Battery and Komplete disappeared and I was downgraded to Komplete 7! Even some libraries are showing up at demos. I have tried reinstalling Native Access and provided a serial number several times but nothing helped.

Any ideas what I could try?

Thanks a million!

Jeremy_NI

Also worth checking:

https://community.native-instruments.com/discussion/30944/kontakt-libraries-go-missing-in-kontakt-and-native-access

Haris Laus

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

solved it thanks!

Uwe303

Hello,

what is your exact os and what version of native access do you have installed. Have you tried this:

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Jeremy_NI

Also worth checking:

https://community.native-instruments.com/discussion/30944/kontakt-libraries-go-missing-in-kontakt-and-native-access

Haris Laus

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

solved it thanks!