sound card 6 traktor

Gianpiero

Q: Translation inserted by Moderator (translation by DeepL)

hello everyone i need help

I bought some time back about 5 years ago traktor audio 6 interface along with the license in cd format, since on the pc I have installed such program I have problems and I should ristallare on another pc according to you will they ask me for installation codes since I don't find besides the license cd any code

according to you in the installation they will ask me codes?

thanks

Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

PoorFellow

https://community.native-instruments.com/discussion/31168/sound-card-6-traktor

Please write in English only !

When one registers a N.I. device then most often one gets some 'base' software added to ones account when/if registering the device. However since the device came with a CD apparently with a serial that you lost somehow then I am not sure at all.

If you bought the device as new and have never registered then try and register then serial in Native Access to see if that works. If that does not work or if you have bought the unit second-hand and can not register the serial then please contact N.I. Account Support and ask them for help. Same goes for if you just wants to ask them if they are able to help with the software registration. I will paste below here guide for registering a second-hand purchase with no contact to seller but if that does not work for you or you need other advice then return here :

All issues regarding serials and registration are handled exclusively by N.I. Account Support

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

Quote Matt_NI : All you need to know about License Transfer

Also then apparently the Traktor Audio 6 is now almost a collectors item ? (Not really related to your situation : Be aware of Traktor Audio 6 Scams!)

PoorFellow

https://community.native-instruments.com/discussion/comment/155322#Comment_155322

I have the CD, I'm just worried that they ask me for codes that I don't have

If it came with a CD then it is possible that it also came with a serial that has somehow been lost, and if so then it is possible that N.I. support can not help with that other than suggest that you buy another copy of the software.

But it is important to understand that only N.I. Support makes the decisions so always ask support when in doubt like we are here. They make the decisions and are also the only ones capable of helping you with the registration issues. So just send Support a picture of serial on bottom of device and picture of receipt and then hope for the best 🙂

Best of luck with the registration and software .

lord-carlos

Please write in English. You can use Deepl.com to translate your post.

Maciej Repetowski

I think big “ENGLISH ONLY” sign is needed when one enters the forum 🤣

PoorFellow

https://community.native-instruments.com/discussion/31168/sound-card-6-traktor

Please write in English only !

When one registers a N.I. device then most often one gets some 'base' software added to ones account when/if registering the device. However since the device came with a CD apparently with a serial that you lost somehow then I am not sure at all.

If you bought the device as new and have never registered then try and register then serial in Native Access to see if that works. If that does not work or if you have bought the unit second-hand and can not register the serial then please contact N.I. Account Support and ask them for help. Same goes for if you just wants to ask them if they are able to help with the software registration. I will paste below here guide for registering a second-hand purchase with no contact to seller but if that does not work for you or you need other advice then return here :

All issues regarding serials and registration are handled exclusively by N.I. Account Support

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

Quote Matt_NI : All you need to know about License Transfer

Also then apparently the Traktor Audio 6 is now almost a collectors item ? (Not really related to your situation : Be aware of Traktor Audio 6 Scams!)

Gianpiero

https://community.native-instruments.com/discussion/comment/155317#Comment_155317

I have the CD, I'm just worried that they ask me for codes that I don't have, thanks

PoorFellow

https://community.native-instruments.com/discussion/comment/155322#Comment_155322

I have the CD, I'm just worried that they ask me for codes that I don't have

If it came with a CD then it is possible that it also came with a serial that has somehow been lost, and if so then it is possible that N.I. support can not help with that other than suggest that you buy another copy of the software.

But it is important to understand that only N.I. Support makes the decisions so always ask support when in doubt like we are here. They make the decisions and are also the only ones capable of helping you with the registration issues. So just send Support a picture of serial on bottom of device and picture of receipt and then hope for the best 🙂

Best of luck with the registration and software .