Serial number not recognised, brand new machine mk3

Bassni

I recently purchased a machine mk3 brand new, unopened. The serial number will not activate through native access. Does anyone have a fix for this? It just says an error has occurred with a link to the installation guide.

PoorFellow

https://community.native-instruments.com/discussion/31126/serial-number-not-recognised-brand-new-machine-mk3

All issues regarding serials and registration are handled exclusively by N.I. Account Support

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3 Do you have 2 NI accounts and want to merge them?

NO

4 Are you experiencing problems with your email address or password for your NI account?

None of that

5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

Input your message in one line including a picture of the not working serial number and eventually of purchase receipt